Upload softphone call recordings to network folder

1. Open Integration - Third-party Systems:

Integartion - Third-party systems

2. Click Add Handler button:

Add upload-to-network-folder handler

3. Select «Call end» event in Event dropdown list.

Select call end event type

4. Select your SIP account in SIP account dropdown list. You can leave the All option, then Softphone.Pro will execute this event handler for all SIP accounts defined in program settings.

Select SIP account

5. Select Launch a program in Action dropdown list:

Launch program on event

6. Enter the command in URL/Program field.

This command copies audio files to network folder (audio files will not be removed on a local computer):

C:\Windows\System32\cmd.exe /c robocopy %LOCALAPPDATA%\SoftphonePro\records  \\SERVER\FOLDER

Replace the \\SERVER\FOLDER with your network folder full path.

If you want to store audio files on a network folder only then add /mov parameter (see the example below). Note that user won't be able to play call recordings on History window.

C:\Windows\System32\cmd.exe /c robocopy %LOCALAPPDATA%\SoftphonePro\records  \\SERVER\FOLDER /mov

Replace the \\SERVER\FOLDER with your network folder full path.

7. Click Save button to save settings.

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