Softphone Software Review vol. 11 — Cisco Jabber
The more the merrier. We have already reviewed a dozen of softphones and compared Softphone.Pro vs Bria, vs Zoiper, vs 3CX and a number of other apps.
Now it's a high time to arrange a friendly match vs Cisco Jabber. Some identify Cisco Jabber with Webex messenger — there is a sensible grain in such opinion but we also note a difference too: WebEx has more features for video conferencing whilst Jabber is mostly good for general communication.
However we run ahead; besides we are mostly about softphones so let start comparison Softphone.Pro vs Cisco Jabber... or Softphone.Pro vs Webex if you insist :)
Key to start.
|Comparison criteria||Softphone.Pro 4.11||Cisco Jabber 14.1.1|
|🛈 Ergonomics / 2 clicks interface||very good||very good|
|🛈 Headset compatibility||very good||very good|
|🛈 Designed for any size teams||very good||very good|
|🛈 Provisioning + security||very good||very good|
|🛈 Integration with CRM and web services||very good||very good|
|🛈 MS Excel and Google Sheets integration||very good||good|
|🛈 Click-to-call aka click-to-dial support||very good||very good|
|🛈 BLF indication||very good||good|
|🛈 20+ reports||yes||n/a|
|🛈 SIP accounts supported||32||n/a|
|🛈 Notifications||very good||very good|
|🛈 Installer size / footprint||19 / 33 Mb||154 / 75 Mb|
The final decision is always up to you, we just summarize. Cisco Jabber is really good and notable product with many texting and video conferencing features but we are not sure it matches all contact center demands. In terms of pipeline calls many hours in a row and supervisor's tasks Softphone.Pro solution seems to be more fitting.
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):11Sight
Acrobits Cloud Softphone
Adore Softphone Premium
Cisco Unified Communications Manager
Freshdesk Contact Center
Zultys MX System
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