Softphone Software Review vol. 18 — CloudTalk
The telephone rang.
I said, "who is there on the line?"
A voice answered, "hello,
is it me you're looking for how are you?"
It's three a.m. Don't you people ever want to go to bed?
I said, "hey, you, get off of my cloud,
Get off of my cloud,
Get off of my cloud,
Let the CloudTalk talk.
Thank you Mr. Jagger and Mr. Richie for your help in opening our review number 18 which is devoted CloudTalk softphone software. Certainly we should someday invite you again.
Dear reader, if you have never been here before and this review is the first you're reading, let us say that we collect and compare softphones for business — we have already reviewed Bria, Zoiper, 3CX, MicroSIP, Phonerlite, and a dozen of other solutions; the show is going on so come back, you will find something new and interesting.
But let's get back to CloudTalk. This is a call center software, and promises crystal-clear calls. The same we can say about Softphone.Pro (moreover, is not presumable but proven). So the battle is expected to be heated. What will it result in? Will it be a cloud nine or a cloud on the horizon?
Let's see, we'll find out very soon.
|Comparison criteria||Softphone.Pro 5.0||CloudTalk 2.9.0|
|🛈 Ergonomics / 2 clicks interface||very good||good|
|🛈 Headset compatibility||very good||very good|
|🛈 Designed for any size teams||very good||good|
|🛈 Provisioning + security||very good||good|
|🛈 Integration with CRM and web services||very good||good|
|🛈 MS Excel and Google Sheets integration||very good||good|
|🛈 Click-to-call aka click-to-dial support||very good||very good|
|🛈 BLF indication||very good||very good|
|🛈 20+ reports||yes||n/a|
|🛈 SIP accounts supported||32||n/a|
|🛈 Notifications||very good||very good|
|🛈 Installer size / footprint||19 / 33 Mb||69 / 206 Mb|
The final decision is always up to you, we just summarize. CloudTalk is well wrought and well integrated with CRM system... like Softphone.Pro. With that CloudTalk is heavier and more expensive — if money talks, choose Softphone.Pro
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):11Sight
Acrobits Cloud Softphone
Adore Softphone Premium
Cisco Unified Communications Manager
Freshdesk Contact Center
Zultys MX System
SMS, Texting, and Messaging in Softphone.Pro: SIP MESSAGE and HTTP API08/29/2023
All you wanted to know about texting but hesitated to ask :)
Softphone.Pro 5.3 can send SMS and hide contacts08/08/2023
We have polished and released version 5.3
Results of the 1HY 2023: terrific and promising07/03/2023
In a nutshell: Softphone.Pro is darn good