Softphone Software Review vol. 10 — Discord
Wow, that's the review number 10! We can even name it number X, in the newfangled manner :)
We have already reviewed such top rated softphone software as Zoiper, MicroSIP, Linphone, Phonerlite, 3CX, Bria, Blink, OnSIP, and Ekiga — that's the full list of guest stars so far. For now there was no jousting like Bria vs Zoiper or MicroSIP vs 3CX — here we compared all the products with Softphone.Pro... but anything might happen and never say never as it's said, why not to compare leaders directly if they are worthy.
But it still remains to be seen; as for now, we welcome Discord, a pretty young VoIP platform. Following a good tradition, we compare it with out yardstick — Softphone.Pro.
Ready, steady, go.
|Comparison criteria||Softphone.Pro 4.11||Discord 137650|
|🛈 Ergonomics / 2 clicks interface||very good||good|
|🛈 Headset compatibility||very good||good|
|🛈 Designed for any size teams||very good||no|
|🛈 Provisioning + security||very good||no|
|🛈 Integration with CRM and web services||very good||n/a|
|🛈 MS Excel and Google Sheets integration||very good||no|
|🛈 Click-to-call aka click-to-dial support||very good||n/a|
|🛈 BLF indication||very good||no|
|🛈 20+ reports||yes||no|
|🛈 SIP accounts supported||32||n/a|
|🛈 Notifications||very good||very good|
|🛈 Installer size / footprint||19 / 33 Mb||81 / 108|
Well, words fail us. In our opinion, Discord is definitely cool, well-designed and the funniest messenger we have seen... but it is not a softphone. It is a communication platform with some voice functions. Noone right minded uses it for contact center tasks although millions people chat via Discord and have fun.
So if you look for something that allows to chat and play simultaneously, download Discord here and form your own opinion.
If you want to make clear sound calls and analyze them in real time, follow this link to download the latest version of Softphone.Pro and get 14 days for free.
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):11Sight
Acrobits Cloud Softphone
Adore Softphone Premium
Cisco Unified Communications Manager
Freshdesk Contact Center
Zultys MX System
Do you allow agents to know their productivity in the moment? (We do.)08/15/2022
Transparency is a fuel.