Softphone Software Review vol. 4 — PhonerLite
This story is about PhonerLite, a popular and free softphone. For many people acquaintance with VoIP began with this app — the first release appeared in 2005, it's older than MicroSIP, Acrobits, and even Zoiper with 3CX. The age is pretty venerable and we also note that the old school design corresponds it quite. The opponent — we mean Softphone.Pro — is younger and looks more modern in terms of interface.
However, it makes sence to square off not years but characteristics. (Sure, no one wrote reviews like Cisco Jabber vs Bria or MicroSIP vs 3CX in terms of age... and we shall not.) Since we compare alternatives we should talk about their value for user. Let's see them in action.
|Comparison criteria||Softphone.Pro 4.9||PhonerLite 3.6|
|🛈 Ergonomics / 2 clicks interface||very good||good|
|🛈 Headset compatibility||very good||n/a|
|🛈 Designed for any size teams||very good||no|
|🛈 Provisioning + security||very good||no|
|🛈 Integration with CRM and web services||built-in||n/a|
|🛈 MS Excel and Google Sheets integration||very good||no|
|🛈 Click-to-call aka click-to-dial support||very good||unintuitive|
|🛈 BLF indication||very good||no|
|🛈 20+ reports||yes||no|
|🛈 SIP accounts supported||32||n/a|
|🛈 Notifications||very good||very good|
|🛈 Installer size / footprint||19 / 33 Mb||7 / 10|
The final decision is always up to you, we just summarize. PhonerLite is free, simple, and a bit old-fasioned in terms of interface. Softphone.Pro is cheap and offers many reporting options and much integration opportunities. In contrast to PhonerLite, it is good not only for individual use but also for teams. Looks like a good multitool for call centers and helpdesks.
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):11Sight
Acrobits Cloud Softphone
Adore Softphone Premium
Cisco Unified Communications Manager
Freshdesk Contact Center
Zultys MX System
SMS, Texting, and Messaging in Softphone.Pro: SIP MESSAGE and HTTP API08/29/2023
All you wanted to know about texting but hesitated to ask :)
Softphone.Pro 5.3 can send SMS and hide contacts08/08/2023
We have polished and released version 5.3
Results of the 1HY 2023: terrific and promising07/03/2023
In a nutshell: Softphone.Pro is darn good