Softphone Software Review vol. 14 — Ringotel
Ring, ring! — sang Abba in old good time when nobody knew softphone word; softphone software was not yet born; there were no leaders and second line; so there was nothing to compare and review.
Fortunately progress does not stand still. Firstly the world got acquainted with Cisco, then Avaya, then Mitel and Linphone, and the large wave fountained. Grandstream and Counterpath aka Bria, PhonerLite and Zoiper, Acrobits, Blink, MicroSIP — most of these products we have already reviewed (see the links in the bottom) and compared vs Softphone.Pro.
Today we welcome Ringotel from Ireland. For whom will it ring bell? — asks Mr. Hemmingway from even older good time. Nice Irish-Swedish-Cuban cocktail we have today, don't you think? What will be a cherry on the top, we wonder?
|Comparison criteria||Softphone.Pro 4.11||Ringotel|
|🛈 Ergonomics / 2 clicks interface||very good||good|
|🛈 Headset compatibility||very good||very good|
|🛈 Designed for any size teams||very good||very good|
|🛈 Provisioning + security||very good||good|
|🛈 Integration with CRM and web services||very good||good|
|🛈 MS Excel and Google Sheets integration||very good||n/a|
|🛈 Click-to-call aka click-to-dial support||very good||very good|
|🛈 BLF indication||very good||good|
|🛈 SIP accounts supported||32||n/a|
|🛈 Notifications||very good||very good|
|🛈 Installer size / footprint||19 / 33 Mb||75 / 52 Mb|
The final decision is always up to you, we just summarize. Ringotel is balanced but from our point of view it is mostly designed for big corporate consumers and might require admin's involvement. In contrast, Softphone.Pro's setting are very clear and allow immediate start. In light of comparable price it looks like a good solution for small and mid-size business too.
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):11Sight
Acrobits Cloud Softphone
Adore Softphone Premium
Cisco Unified Communications Manager
Freshdesk Contact Center
Zultys MX System
Do you allow agents to know their productivity in the moment? (We do.)08/15/2022
Transparency is a fuel.