10 PROs of Softphone.Pro

Let us guess: you compare prices before making a purchase. You prefer buying the best price-quality and price-features ratio. You ask Google about alternatives, look for ratings and reviews, pay attention to recommendations, and consider all pros and cons. This is why we’ve prepared this about Softphone.Pro’s pros. It’s a must-read if you’re looking for softphone software.

PROblem-solving

Missing calls? Don’t know about it? Softphone.Pro will keep you posted through email notification.
Have no idea what’s wrong with the queues? The softphone analyzes queue logs and even shows a heatmap.
Hear choppy audio, breaking up, stuttering, echoing Find the source of the problem and detect suspicious calls immediately!
Argue with the agents over hours worked? Enable the Personal Stat window, and everyone is happy. Transparency is a good practice, best policy, and sound foundation for relations with employees and mutual trust.

PROfessional

Softphone.Pro is designed for those who make dozens and hundreds of calls a day. We are aware how important handy tools and ergonomics are. This is why any action in the softphone requires two clicks at most. Professional headsets Jabra, Poly, Leitner, Yealink, and a number of others are integrated with the softphone and allow to manage calls via buttons therein: answer/hangup, hold/unhold etc. The same can be performed via keyboard hotkeys — choose and use what is most convenient for you.

PROvisioning

My precious-s-s-s-s! — is what admins around the world happily scream and rejoice more than Gollum from the Lords of the Rings. Indeed, the admin nightmare is “it's not working, I didn't touch it” (yeah, right). After the nightmare comes a headache: find the time, catch the user, reset, keep straight, watch your tongue. Provisioning eliminates the issue completely: admin sends a link, employees download an installer which is already configured. Log in, work, enjoy. Configuration change can also be prevented: no malfunction, no cry. Provisioning is what keeps the license safe: should your agents leave, just deactivate them in your Softphone.Pro Team account, it does not affect the keys.

PROfound

Softphone.Pro is extremely powerful, flexible, and equipped with a lot of features. Customize, create, dare, try. It is amazing how all that stuff is kept at just 21 Mb.

PROgressive

Just fancy: you talk to a client and finalize the conversation with an icing on the cake SMS with your contact. If you wish, not an SMS but a WhatsApp message or an email. User Interface scalability, hotkeys support, automatic answer, voicemail drop, call tagging, custom statuses — is there any other softphone that can do all this?

PROmpt

Softphone.Pro is instantly integrated with web services, Windows and macOS applications: it offers click-to-call (click2call) in browser or desktop apps; answer, transfer, and hangup from third-party apps; easily and rapidly setup actions upon incoming call answer, call end, after call work (ACW) finished and the other events. With major CRM systems (Zoho, Freshdesk, Zendesk, Pipedrive, Hubspot, SalesForce, Capsule) it works right out-of-the-box; any other CRM or industry software gets integrated no much longer via event handler. We know speed, accuracy, and convenience are important factors to our customers and partners.

PROlific

Our programmers team is pretty PROductive: in the last year we released six versions, it’s about 20 new features, many of them are suggested by you. Our approach is simple: you ask, we do.

PROminent

It’s so nice to hear “We know you!” at expos, conferences, forums, whenever and wherever. We are also told “We use you” and even “We recommend you”, and this is pleasant too. That feeling when you understand that clients share your views and your hard work has borne fruit.

PROven

Softphone.Pro has a proven track record of use in business of all sizes, from small to enterprises where the number of agents exceeds half a thousand. The same we can say about diverse industries: brewing, transportation, financial services, telecom providers, universities, dozens of. On all the continents, indeed Antarctica.

This is why we are

PROud

We are proud to say that Softphone.Pro helps many people and businesses be more efficient. We are proud that thousands of companies have chosen us, and we met the expectations — and continue to meet: many clients have been working with us for more than five years. We pride ourselves on our expertise.

That’s a big ten of pros. As for cons, we reward you if you find them.

 

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