Softphone.Pro 7.2: New UI Languages, BLF via CRM, and Inbound Super-Buttons
The golden rule of great software: if it’s good — make it great; if it’s great — polish it to perfection. Meet the release that raises the bar once again.
Something Scandinavian
Did you know that “account” in Finnish is tili, while “call” is puhelun? And in Swedish, “account” is konto — just like in German. Neighboring countries, totally different vocabularies. That’s why every app ships with an English UI as a safety net.
Still, localizing into the user’s native language is both a baseline expectation and deference from the developer’s side. So in this release, we’ve added Swedish and Finnish.
Your favorite SIP softphone now supports 18 languages, spoken by almost 1.7 billion people — and counting.
CRM-Driven BLF
During an active call, a softphone is mission-critical — yet it’s not always the window that an agent keeps front-and-center. They’re living inside a CRM, helpdesk, service desk, or some other industry software.
So if that’s where users spend their day, it only makes sense to let them trigger other telephony actions right from there — via a button, link, or dropdown menu.
In the new version, we’ve enabled exactly that: custom status control directly from your daily-use business app.
Incoming Call Window & Super-Buttons
The incoming call popup can now display extra action buttons: “Call Transfer” and “Answer and Play Pre-Recorded Message”.
To enable them, flip the value from 0 to 1 in your SoftphonePro.ini:
DisplayForwardButtonOnRingingPopup=1 — blind transfer to a colleague
DisplayPlayPrerecordedAudioButtonOnRingingPopup=1 — play a canned message
One digit changed — big effect gained.
How this helps:
Call transfer — transfer the call instantly: if you see the call is best targeted to a colleague, redirect it right away.
Answer and play pre-recorded audio message — play a canned message before answering: great for standard greetings or any line you’re repeating a hundred times a day.
If needed, you can stop the playback at any moment and jog straight into the conversation.
Poly Voyager Headset Integration
Many people still remember Poly by the old name — Plantronics (even though the rebranding happened back in 2019… a well-known brand is a powerful thing).
Plantronics was one of the very first headset integrations we built in. But life goes on and brings new good models and connection methods (make good great, polish great to perfection :), so now Poly is supported too.
And that’s Softphone.Pro 7.2: multi-headset, multi-button, and multi-language.
Perfect time to update!
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