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Softhone.Pro news, guides and call center best practices

How to find growth points if you are a contact center

10/18/2022

4 notable cases to consider.

Contact center as supermarket: similarity and differences in terms of queues

09/19/2022

This is something you definitely need to know.

Asterisk Monitoring Software. Softphone.Pro Team vs QueueMetrics

09/05/2022

Yet another tool to explore.

Top Tools for Queue Log Stats. Softphone.Pro Team vs Asternic.

08/29/2022

This is something you definitely need to know.

Eggs, SIP accounts, and fail-safety

08/16/2022

Several SIP accounts — better than one

Do you allow agents to know their productivity in the moment? (We do.)

08/15/2022

Transparency is a fuel.