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Softhone.Pro news, guides and call center best practices

SLA and ASA: a Misleading Indicator and a Good Contact Center Hallmark

11/25/2022

A piece of sacred knowledge

Yet another real correspondence with a client: what Asternic and QueueMetrics are missing

11/21/2022

Clients say, we listen carefully... and do

Based on a true story: a real dialogue with a client

11/18/2022

Sometimes we write posts for blogs together with clients

Slower but cheaper. Common call center practices review. Part 1.

10/31/2022

When the money speaks, performance goes silent.

200+ softphone comparisons so far

10/28/2022

Many, many combinations. And will be even more.

You run a call center. Just fancy — you need...

10/24/2022

Top tip. Short, sweet, no sweat.