Developer Guide

Softphone.Pro is built for business use, with powerful integrations that are easy to implement. Instant Integration lets developers add click-to-call, call control, screen pops, and call logging to third-party web and Windows apps.

Common Integration Scenarios

Trigger actions in Softphone.Pro from a third-party app:

Start a call by clicking a phone number
Answer an incoming call
Transfer a call to a specific extension
Play a prerecorded audio message
End a call

Use Softphone.Pro events and data in other systems:

Use Caller ID to retrieve and display customer details
Show a screen pop when a call rings or is answered
Log calls and provide access to call recordings
Sync recordings to external storage

You can prevent Softphone.Pro main window popping on incoming or outbound call. With that feature you don't need to leave or minimize your main application window.

If you have any questions feel free to contact our support team at help@softphone.pro.

Integration with 3-rd party Web Applications

Click-to-Call in web application

How to choose SIP account programmatically and pass ExtId when making a call

Call phone number, Answer call, Transfer and Hangup call, Play a pre-recorded message web application

Obtain customer data from 3-rd party system

Screen pop-up on incoming call in web application

How to get DID number for incoming call

Regular Expression (RegExp) syntax for Caller ID modification

Logging call in web application

Send Agent's status change information to web application

Upload call recordings to network folder

Upload call recordings to web-server (HTTP)

Upload call recordings to FTP server

Upload softphone call recordings to cloud storage Google Drive, Dropbox, Microsoft OneDrive

Integration with 3-rd party Windows Apps

Click-to-Call in Windows application

How to choose SIP account programmatically and pass ExtId when making a call

Call phone number, Answer call, Transfer and Hangup call, Play a pre-recorded message in Windows application