After Call Work
Supported only in Softphone.Pro 3.1.
You can activate After Call Work in Softphone.Pro. For example, user will have time to add information to CRM. User status used during After Call Work, can be set in Softphone.Pro settings. Busy status is used by default.
You can add custom status specially for After Call Work.
How to enable After Call Work?
1. Open Settings - Display section:
2. EnableShow After Call Work window checkbox to activate After Call Work:
3. Select After Call Work status in After Call Work status dropdown.
4. Now you will see After Call Work window when call finished.
How to limit After Call Work time?
You can use the
AfterCallWorkTimeout configuration parameter to limit ACW time in seconds.
1. Exit Softphone.Pro.
2. Open SoftphonePro.ini configuration file with a text edtior and add the following configuration parameter under
[AppSettings] AfterCallWorkTimeout=60 ; close After Call Work window in 60 seconds and put back into the status before the call