Team Analytical Reports using Asterisk PBX data
Uploading call data from your Asterisk PBX to Team Dashboard allows you to:
- analyze service level in case of inbound calls;
- see the heatmap for inbound calls by hours and days of the week.
Upload call data from Asterisk PBX
1. First, obtain file queue_log from your PBX. It is located by default at:
/var/log/asterisk/queue_log
2. Open Reporting - Asterisk - Upload Logs File page in the Team Dashboard:
3. Click Upload file and select queue_log file you obtained from your PBX:
4. Then you will see a confirmation of successful processing, for example:
Inbound Service Level by Queues
1. Open Reporting - Asterisk - Inbound Service Level by Queues page in your Team Dashboard:
Please note: you can only see calls in the interval displayed in the message about successful upload (see step 4 of Upload call data from Asterisk PBX section).
2. Select the time interval for which you want to see the calls. If your Asterisk PBX has multiple queues configured, select the queue in the filter:
Inbound by Hours and Days of Week
1. Open Reporting - Asterisk - Inbound by Hours and Days of Week page in your Team Dashboard:
Please note: you can only see calls in the interval displayed in the message about successful upload (see step 4 of Upload call data from Asterisk PBX section).
2. Select the time interval for which you want to see the calls. If your Asterisk PBX has multiple queues configured, select the queue in the filter:
Read more about reports in the Using reports article.