Auto answer
There are several options for auto answers.
Immediate auto-answer
1. Open Settings, then SIP Settings.
2. In Auto answer incoming call dropdown choose Always option:
When you have an incoming call it will be answered automatically without a sound notification.
Server-side auto-answer
SIP headers detected by Softphone.Pro are configured on the PBX.
1. Open Settings, then SIP Settings.
2. In Auto answer incoming call dropdown choose Accept server-side auto-answer.
Softphone.Pro will answer automatically only calls with the following fields in the SIP header: Call-Info: Auto Answer, Call-Info: answer-after=0 or X-AUTOANSWER: TRUE. In this case the ringtone does not sound.
Auto-answer with delay
If the previous option is enabled and an incoming call has the above mentioned field Call-Info: answer-after=0 in the SIP header, Softphone.Pro performs an auto answer in accordance with the answer-after parameter (time in seconds).
You can also configure the event handler, it allows to delay auto answer for any call without a special SIP header.
1. In Integration choose Third-party Systems, then press Add Handler:
2. Set handler parameters:
- Event (1): choose Incoming call ring;
- SIP account (2): choose if auto answer performs for specific SIP account or for all accounts (by default);
- Action (3): choose Launch a program;
- URL (4): enter the command:
C:\Windows\system32\cmd.exe /c timeout /t 5 /nobreak & SoftphonePro.exe -answer
The number after /t parameter is the delay before auto-answer in seconds.
3. Save changes.
The incoming call will ring. If an agent does not begin a conversation it will start when set time expires.