Auto answer

There are several options for auto answers.

Immediate auto-answer

1. Open Settings, then SIP Settings.

2. In Auto answer incoming call dropdown choose Always option:

Enable auto answer

When you have an incoming call it will be answered automatically without a sound notification.

Server-side auto-answer

1. Open Settings, then SIP Settings.

2. In Auto answer incoming call dropdown choose Accept server-side auto-answer.

Softphone.Pro will answer automatically only calls with the following fields in the SIP header: Call-Info: Auto Answer, Call-Info: answer-after=0 or X-AUTOANSWER: TRUE. In this case the ringtone does not sound.

Auto-answer with delay

If the previous option is enabled and an incoming call has the above mentioned field Call-Info: answer-after=0 in the SIP header, Softphone.Pro performs an auto answer in accordance with the answer-after parameter (time in seconds).

You can also configure the event handler, it allows to delay auto answer for any call without a special SIP header.

1. In Integration choose Third-party Systems, then press Add Handler:

Add event handler

2. Set handler parameters:

Handler properties

  • Event (1): choose Incoming call ring;
  • SIP account (2): choose if auto answer performs for specific SIP account or for all accounts (by default);
  • Action (3): choose Launch a program;
  • URL (4): enter the command:

C:\Windows\system32\cmd.exe /c timeout /t 5 /nobreak & Softphone.Pro.exe -answer

The number after /t parameter is the delay before auto-answer in seconds.

3. Save changes.

The incoming call will ring. If an agent does not begin a conversation it will start when set time expires.