Click-to-call on phone number hyperlink with «sip:», «callto:», «tel:» prefix in HTML webpage

Should you need to transform the number before dialing (for example, remove plus or somehow else) please read the article about the dialing rules.

Set up protocol handlers

1. Open Integration - Protocol Handlers section:

2. Enable hyperlink formats your CRM or Helpdesk uses to display phone numbers:

3. Now you can use click-to-call or click-to-dial links in your CRM or Helpdesk software. Below you can find hyperlink examples:

<a href="tel:+18004633339">+1 800 463 3339</a>
<a href="callto:+18004633339">+1 800 463 3339</a>
<a href="sip:+18004633339">+1 800 463 3339</a>

You can prevent Softphone.Pro Main Window popping-up on outgoing call: How to prevent Main Window popping on incoming or outgoing call?

If you have issues with tel:80012345678 links, you can use Google Chrome click-to-call extension.

ExtId parameter

You can also pass additional parameter extid to identify call in your CRM:

<a href="tel:+19001234567;extid=123456">+1 (900) 123-45-67</a>

Softphone.Pro automatically replaces %ExtID% placeholder with a extid value for all call related event handlers:

SipId parameter

You can make calls via specific SIP account using sip_id parameter:

<a href="callto:+79001234567;sip_id=001">+7 (900) 123-45-67</a>

Please read more on how to set up and use SipId parameter.

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