Click-to-call on phone number hyperlink with «sip:», «callto:», «tel:» prefix in HTML webpage
Set up protocol handlers
1. Open Integration - Protocol Handlers section:
2. Enable hyperlink formats your CRM or Helpdesk uses to display phone numbers:
3. Now you can use click-to-call or click-to-dial links in your CRM or Helpdesk software. Below you can find hyperlink examples:
<a href="tel:+18004633339">+1 800 463 3339</a> <a href="callto:+18004633339">+1 800 463 3339</a> <a href="sip:+18004633339">+1 800 463 3339</a>
You can prevent Softphone.Pro Main Window popping-up on outgoing call: How to prevent Main Window popping on incoming or outgoing call?
If you have issues with tel:80012345678
links, you can use Google Chrome click-to-call extension.
ExtId parameter
You can also pass additional parameter extid
to identify call in your CRM:
<a href="tel:+19001234567;extid=123456">+1 (900) 123-45-67</a>Softphone.Pro automatically replaces
%ExtID%
placeholder with a extid
value for all call related event handlers:
SipId parameter
You can make calls via specific SIP account using sipid
parameter:
<a href="callto:+79001234567;sipid=001">+7 (900) 123-45-67</a>
Please read more on how to set up and use SipId parameter.