Click-to-call on phone number hyperlink with «sip:», «callto:», «tel:» prefix in HTML webpage

Set up protocol handlers

1. Open Integration - Protocol Handlers section:

2. Enable hyperlink formats your CRM or Helpdesk uses to display phone numbers:

3. Now you can use click-to-call or click-to-dial links in your CRM or Helpdesk software. Below you can find hyperlink examples:

<a href="tel:+18004633339">+1 800 463 3339</a>
<a href="callto:+18004633339">+1 800 463 3339</a>
<a href="sip:+18004633339">+1 800 463 3339</a>

You can prevent Softphone.Pro Main Window popping-up on outgoing call: How to prevent Main Window popping on incoming or outgoing call?

If you have issues with tel:80012345678 links, you can use Google Chrome click-to-call extension.

ExtId parameter

You can also pass additional parameter extid to identify call in your CRM:

<a href="tel:+19001234567;extid=123456">+1 (900) 123-45-67</a>

Softphone.Pro automatically replaces %ExtID% placeholder with a extid value for all call related event handlers:

SipId parameter

You can make calls via specific SIP account using sipid parameter:

<a href="callto:+79001234567;sipid=001">+7 (900) 123-45-67</a>

Please read more on how to set up and use SipId parameter.

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