Transfer call (attended)
Make sure that you've added a Contact and made it available for transferring calls.
To perform consultative transfer call to the employee:
1. During the conversation make a new outgoing call to the employee to agree consultative transfer call. The customer’s call is automatically put on hold.
2. Transfer the call to the employee:
Click Transfer button on Floating Window and choose the Contact to transfer call:
Active Calls Window
Click Transfer button on Active Calls Window and choose the Contact to transfer call: