Decline calls when status is "Busy" or "Away"
Requires Softphone.Pro 3.2 and later
Softphone.Pro may decline calls automatically when specific status or custom status is selected. Open Settings - SIP Settings window and select appropriate status types to enable this feature:
Declined call appears on Softphone.Pro Call Log window and Team portal by default. It may be confusing for Agents and Supervisors to see automatically declined calls in call logs and reports. If you want to disable logging of declined calls, add the
IgnoreInboundCallIfStatusAway parameters in SoftphonePro.ini configuration file under
[AppSettings] IgnoreInboundCallIfStatusNA=1 IgnoreInboundCallIfStatusAway=1