Download Softphone.Pro for Windows and Mac

Softphone.Pro 5

Version 5.8 | September 2024

SoftphonePro_5_8_0.exe | 21 MB     SoftphonePro_5_8_0.pkg | 25 MB

+ Sending hold time to the Team service
+ -mute and -unmute console parameters and muting/unmuting protocol handler
+ -hold and -unhold console parameters and protocol handler for holding/unholding the call
+ "answertime" parameter for "call end" event
+ Fixed: call hold logic for some PBXs

Version 5.7 | July 2024

SoftphonePro_5_7_0.exe | 21 MB     SoftphonePro_5_7_0.pkg | 25 MB

+ "Outgoing call answer" event handler
+ Automatic hang up after pre-recorded message playback
+ Automatic unhold for attended transfers
+ Selective presence indication (BLF) and transfer flags for particular contacts in XML file
+ -dtmf console parameter and sending DTMF sequence to active calls from an external system
+ Fixed: ACW taglist for MacOS
+ Fixed: Improved MacOS version stability
+ Fixed: Minor interface fixes

Version 5.6 | May 2024

SoftphonePro_5_6_0.exe | 21 MB     SoftphonePro_5_6_0.pkg | 25 MB

+ Integration with VoiceXpert headsets - mute/unmute, accept call, decline call button support
+ Advanced call recording: added recording Agent only and recording outgoing call from the start
+ Closing the app and status change from a third party system
+ Delay for auto answer
+ Hiding Decline call and Ignore call buttons in the incoming call window
+ Fixed: Improved caller ID and caller name recognition (From and P-Asserted-Identity headers and contacts)
+ Fixed: Improved Leitner headsets compatibility
+ Fixed: Fixed unmuting the microphone on receiving another call
+ Fixed: Fixed softphone status for third-party click-to-call
+ Fixed: Fixed Call Log display errors

Version 5.5 | January 2024

SoftphonePro_5_5_1.exe | 21 MB     SoftphonePro_5_5_1.pkg | 25 MB

+ Integration with Leitner headsets - mute/unmute, accept call, decline call button support
+ Integration with Yealink headsets - mute/unmute, accept call, decline call button support
+ Better echo cancellation
+ Newer settings interface
+ Integration with Capsule CRM
+ Fixed: Improved automatic SIP transport selection

Version 5.4 | November 2023

SoftphonePro_5_4_1.exe | 19 MB     SoftphonePro_5_4_1.pkg | 24 MB

+ Caller's name gotten from PBX is displayed in the Call Log
+ Global keyboard shortcuts for answer, end, or ignorance
+ Fixed: Improved messaging panel interface
+ Fixed: Better Windows 11 compatibility
+ Fixed: More stability and performance
+ Fixed: Better interaction with Team add-on
+ Fixed: Unlimited pre-recorded audio
+ Fixed: Improved settings interface

Version 5.3 | August 2023

SoftphonePro_5_3_0.exe | 19 MB     SoftphonePro_5_3_0.pkg | 24 MB

+ New panel for texting
+ Caller ID hiding for incoming calls
+ DNS configuration
+ Fixed: Improved scrolling for SIP account list

Version 5.2 | April 2023

SoftphonePro_5_2_2.exe | 19 MB     SoftphonePro_5_2_2.pkg | 24 MB

+ Integration with CRM Salesforce
+ Integration with Zoho Desk
+ Integration with Freshdesk
+ Integration with CRM Microsoft Dynamics
+ Fixed: Updated Jabra headsets integration
+ Fixed: CRM 1C integration status display
+ Fixed: Incoming call window display on multiple monitors setups
+ Fixed: Phone number retrieval from external apps (click-2-call)

Version 5.1 | November 2022

SoftphonePro_5_1_0.exe | 19 MB     SoftphonePro_5_1_0.pkg | 24 MB

+ Integration with CRM Salesforce
+ Integration with Zoho Desk
+ Integration with Freshdesk
+ Integration with CRM Microsoft Dynamics
+ Fixed: Updated Jabra headsets integration
+ Fixed: CRM 1C integration status display
+ Fixed: Incoming call window display on multiple monitors setups
+ Fixed: Phone number retrieval from external apps (click-2-call)

Version 5.0 | August 2022

SoftphonePro_5_0_1.exe | 19 MB     SoftphonePro_5_0_1.pkg | 24 MB

+ New design: dual-window, multi-window, compact
+ New interface: quick switch between window modes
+ Personal Performance window

Softphone.Pro 4

Version 4.11 | June 2022

SoftphonePro_4_11_0.exe | 19 MB     SoftphonePro_4_11_0.pkg | 24 MB

+ Integration with CRM 1C
+ New Pipedrive integration mechanism: less network load on user's side

Version 4.10 | June 2022

SoftphonePro_4_10_0.exe | 19 MB     SoftphonePro_4_10_0.pkg | 24 MB

+ Integration with CRM Bitrix24
+ New dialpad for extension dialing in floating mini-window
+ Fixed: Busy and Away status interpretation error
+ Fixed: SIP accounts logout malfunction
+ Fixed: Google Contacts integration errors

Version 4.9 | March 2022

SoftphonePro_4_9_0.exe | 19 MB     SoftphonePro_4_9_0.pkg | 24 MB

+ Reporting end-of-call RTP statistics in SIP BYE message
+ Fixed: Google Contacts synchronization uses the new Google People API
+ Fixed: DNS failure doesn't affect license key check procedure

Version 4.8 | January 2022

SoftphonePro_4_8_1.exe | 19 MB     SoftphonePro_4_8_1.pkg | 24 MB

+ Usage statistics
+ Contacts with BLF are pinned to the top of the list
+ Fixed: Unable to answer an inbound call on high network usage: fails to send a RINGING message
+ Fixed: Percent-encoding when executing local program
+ Fixed: Error message when setting up Zoho CRM integration
+ Fixed: Wrong Contact name on Call Log if there is an extension in Contact's phone number
+ Fixed: Window scaling issues when moving between monitors with different DPI settings

Version 4.7 | November 2021

SoftphonePro_4_7_0.exe | 19 MB     SoftphonePro_4_7_0.pkg | 55 MB

+ New Turkish, Italian, Ukranian, Uzbek, Greek and Czech user interface localizations
+ Fixed: Unable to call again phone number followed by extension on Call Log and Active Calls
+ Fixed: Unable to sync Google Contacts
+ Fixed: Hubspot CRM contact search issue
+ Fixed: ACW doesn't work properly if call waiting enabled

Version 4.6 | September 2021

SoftphonePro_4_6_1.exe | 18 MB     SoftphonePro_4_6_1.pkg | 55 MB

+ New configuration parameter ACWMinimumCallDuration to manage auto ACW for certain calls (talk time is less than X seconds, X is specified in parameter value
+ App reads caller name from P-Asserted-Identity SIP INVITE header on attended transfer
+ Fixed: Jabra headset ringing fixed on outbound call
+ Fixed: No SIP account registration on network change
+ Fixed: "Test connection" button makes SIP account registration active even if "Register on startup" is disabled

Version 4.5 | August 2021

SoftphonePro_4_5_0.exe | 18 MB     SoftphonePro_4_5_0.pkg | 55 MB

+ New Transfer now and Call first call transfer options available on Transfer popup
+ Improved Pipedrive CRM integration
+ Pass SIP account ID for outbound call on callto link callto:+1234567890;sip_id=007
+ Pass external call ID for outbound call on callto link callto:+1234567890;extid=13579
+ Google Sheets instant click to call integration with new Softphone.Pro Google Chrome Extension
+ Opus codec added
+ Fixed: Unable to hangup conference call with -hangup command line parameter
+ Fixed: App crashes on adding unanswered call to a conference
+ Fixed: SIP account state is Online, but it's displayed as Offline on the Main window

Version 4.4 | June 2021

SoftphonePro_4_4_0.exe | 18 MB     SoftphonePro_4_4_0.pkg | 55 MB

+ New %CALLID% parameter added for event handlers. %CALLID% is the same for all events related to a single specific call.
+ New %APPLOGIN% and %LOGIN% parameters added for "Status change" event handler
+ Dutch, Deutch, Polish and Danish languages are available in installer
+ Fixed: Unable to specify Australian Zoho.au hostname for Zoho CRM integration

Version 4.3 | May 2021

SoftphonePro_4_3_0.exe | 18 MB     SoftphonePro_4_3_0.pkg | 55 MB

+ Automatic SIP un-registration when status is ACW (or any other red status, such as Outbound Calling, etc.) or Away. This new feature helps to decrease wait time dramatically as cloud PBX doesn't even try to call unavailable Agents
+ Jabra SDK new version integration
+ Dutch, Polish and Danish user interace localization
+ Improved NAT traversal algorithm to fix one-way audio and no audio issues
+ Fixed: No customer data if Hubspot integration is enabled
+ Fixed: Mac version stability improved

Version 4.2 | February 2021

SoftphonePro_4_2_1.exe | 18 MB     SoftphonePro_4_2_1.pkg | 55 MB

+ New advanced NAT traversal fixes one-way audio and no audio issues
+ New "Upload a call recording" and "Upload a screen recording" actions for Call end event (Settings > Integration > Third-party Systems)
+ New "After call work finished" event for 3-rd party systems intergration (Settings > Integration > Third-party Systems)
+ New "Status change" event for 3-rd party systems intergration (Settings > Integration > Third-party Systems)
+ Audio quality improved over Wi-Fi

Version 4.1 | December 2020

SoftphonePro_4_1_0.exe | 18 MB     SoftphonePro_4_1_0.pkg | 55 MB

+ 1, 6 and 12 months subscription (1 month = 30 days)
+ Screen capture (Team only)
+ Always-on webcam monitoring (Team only)
+ Display always on top
+ ACW timeout
+ Disable ringtone for inbound calls
+ Romanian and Deutch localization
+ Minimize to Windows tray when clicking the x button
+ Concurrent licensing improved. 30-60 minutes timeout fixed when exiting app with the "Quit" main menu item

Softphone.Pro 3

Version 3.5 | September 2020

SoftphonePro_3_5_1.exe | 16 MB     SoftphonePro_3_5_1.pkg | 20 MB

+ Extension auto dial on call answered i.e. +11234567890,100
+ Ignore inbound calls on Busy\Away status option
+ "Unverified app" issue fixed when setting up the Google Contacts integration

Version 3.4 | July 2020

SoftphonePro_3_4_4.exe | 16 MB     SoftphonePro_3_4_4.pkg | 20 MB

+ French localization
+ Event handler parameters URL-encoding
+ amoCRM integration updated
+ SIP registration errors on Main window
+ Custom ringtone per SIP account
+ Always-on call recording

Version 3.3 | June 2020

SoftphonePro_3_3_1.exe | 16 MB     SoftphonePro_3_3_0.pkg | 20 MB

+ Phone number type attribute in Cisco XML file
+ HTTP handler parameters URL encoding

Version 3.2 | September 2019

SoftphonePro_3_2_10.exe | 16 MB     SoftphonePro_3_2_10.pkg | 20 MB

+ User interface 50-200% scaling
+ Jabra headset call control buttons integration
+ Obtain customer data from 3-rd party system and display it on incoming call notification window
+ Upload call recordings to HTTP web-server
+ Pipedrive CRM integration - screen pop-up with click to open functionality

Version 3.1 | July 2019

SoftphonePro_3_1_7.exe | 15 MB     SoftphonePro_3_1_8.pkg | 19 MB

+ Multiple lines support
+ Conference call with up to 6 participants
+ Up to 32 SIP accounts
+ %HEADER% named placeholder to pass custom INVITE message header value to 3-rd party system
+ Regular Expression (RegExp) syntax for Caller ID modification

Softphone.Pro 2

Version 2.6 | June 2019

SoftphonePro_2_6_8.exe | 15 MB     SoftphonePro_2_6_3.pkg | 16 MB

+ On demand call recording
+ Quick add new Contact on Call Log window
+ Pre-recorded audio messages (voicemail drop)
+ Hotkeys
+ Missed calls grouping on Call Log window
+ -answer command line parameter and SoftphonePro:Answer protocol prefix for HTML
+ "Outbound call initiated" event for 3-rd party integrations

Version 2.4

SoftphonePro_2_4_8.exe | 15 MB    

+ Search contact by phone number on Contacts window
+ Search call by phone number on Call Log window
+ 3-rd party integration Test button. Clicking that button executes Windows program, calls web-service method or opens web-browser. It also passes generated parameter values to 3-rd party system.

Version 2.3

SoftphonePro_2_3_8.exe | 14 MB    

+ Import address book from CSV file
+ Auto answer
+ Call waiting notification window
+ Small call notication window displayed in bottom rigth corner

Version 2.1

SoftphonePro_2_1.exe | 15 MB    

+ Address book synchronization with Cisco, Yealink XML file
+ Address book synchronization with Google Contacts
+ SIP account indication in Call log window
+ Call waiting configuration
+ Call waiting tone indication
+ SIP account registration status indication

Version 2.0

SoftphonePro_2_0.exe | 14 MB    

+ Instant screen pop-up and click-to-call integration with 3-rd party WEB and Windows applications
+ Microsoft Office Excel 2007, 2010, 2013, 2016 click-to-call integration
+ G.729 audio codec support

Softphone.Pro 1

Version 1.7

SoftphonePro_1_7.exe | 14 MB    

+ SIP registration indication
+ Hold and resume
+ Adjust volume in a floating window

Version 1.6

SoftphonePro_1_6.exe | 14 MB    

+ amoCRM instant integration
+ Minor fixes and improvements

Version 1.5

SoftphonePro_1_5.exe | 14 MB    

+ Call log window
+ Call forwarding and missed call email notificaion

Free Version of Softphone.Pro

Softphone.Pro Free | 15 МБ    

Informative and ergonomical interface, call log, contacts, and active calls — functionality you are accustomed is free forever. Customize it on your own and instantly switch between dual-, multi-, and compact modes.

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