Keyboard shortcuts

Hotkeys only work when the softphone window is focused.

Softphone.Pro supports hotkey shortcuts for increased efficiency. They fall into two categories:

  1. Standard - preset unmodifiable key combinations.
  2. Customizable - user-defined key combinations for answering, rejecting, and ignoring calls.

This guide covers all available combinations, their behavior in different interface modes, and custom hotkey configuration.

Standard shortcuts

Default key combinations perform actions like window switching, quick access to settings, search, etc.

1. Window and element navigation

Switching between active window elements:

  • Tab: next element (left-to-right, top-to-bottom);
  • Shift+Tab: previous element.

Switching between application windows:

Ctrl+Tab - cycle through open windows:
Main Window → Contacts → Call Log → Messages → Main Window.

Ctrl+Shift+Tab - reverse cycle order.

Behavior in different interface modes:
• Multi-window mode:
Closed windows are skipped.
• Dual window mode:
Only switches between main and secondary window (if open).
• Compact mode:
Ctrl+Tab acts as Tab.
Ctrl+Shift+Tab acts as Shift+Tab.

Direct window switching hotkeys:

  • Ctrl+1 - Main Window;
  • Ctrl+2 - Active Calls;
  • Ctrl+3 - Contacts;
  • Ctrl+4 - Call Log;
  • Ctrl+5 - Messaging;
  • Ctrl+6 - Personal Statistics.

Behavior in different interface modes:
• Multi-window mode:
Focuses specified window (if open).
Remembers last focused element.
• Dual window:
Ctrl+1 focuses main pane.
Ctrl+2-Ctrl+6 opens (if closed) and focuses secondary window.

2. Quick access commands

  • Ctrl+S - open settings;
  • Ctrl+Q - close application;
  • Ctrl+F - open call forwarding menu (Main window) or search field (Call Log/Contacts window);
  • Ctrl+J - focus Main Window dialpad;
  • Ctrl+K - open SIP accounts list;
  • Ctrl+L - open user status picker;
  • Ctrl+E - open email notification list.

Custom shortcuts configuration

Configure call control hotkeys:

  • Answer incoming call
  • Reject call
  • Ignore call

Configuration steps

1. Exit Softphone.Pro.

2. Open the SoftphonePro.ini config file in a text editor.

3. Set hotkeys in the [AppSettings] section parameters:

  • AnswerShortcutKey (answer call);
  • HangupShortcutKey (reject/end call);
  • IgnoreShortcutKey (ignore call).

4. Only key combinations with + symbols between keys will work.
Example: Ctrl+PgUp requires pressing both keys simultaneously.

Sample configuration for answer shortcut:

AnswerShortcutKey=Ctrl+PgUp
HangupShortcutKey=
IgnoreShortcutKey=

Single keys will not work as shortcuts.

5. Save changes and close the editor.

6. Launch Softphone.Pro and test shortcuts.

See all articles