Logging call in web application

You have two options to log a finished call in your web application:

  1. Softphone.Pro opens a predefined link in a default web-browser
  2. Softphone.Pro sends an HTTP GET request to a predefined URL in background (it doesn't open web browser)

We use the second option in the example below.

1. Open Integration - Third-Party Systems on Settings window:

3-rd party integration settings

2. Click Add Handler button:

Adding a new handler

3. Select "Call end" event type in Event dropdown.

Call end event type

4. Select SIP account if you want to handle events for a specific account. If you select "All" then Softphone.Pro will handle selected event for all SIP accounts.

Select SIP account

5. Select in Action dropdown:

Call web-service

6. Enter your web service URL in URL/Program text input and add an appropriate URL parameters. See the available parameters brief description below the URL/Program text input:

Web service URL and parameters

You can use Regular Expressions to modify Caller ID or you can send DID number to 3-rd party system.

Note, that %RECORD% variable contains full path and recording file name on a local computer. If you want to upload recording file on your server read the Upload softphone call recordings to FTP server article.

7. Click Save button.