Knowledge Base
Installation and Configuration
How to disable automatic call recording
Import phone book from CSV file
How to transfer program data (SIP accounts, contacts, history, recordings) to a new computer
SoftphonePro.ini configuration file
Softphone.Pro on multiple monitors with different DPI settings
How to add Softphone.Pro to the Trusted list in Kaspersky antivirus
How to improve VoIP call quality
Reporting end-of-call RTP statistics in SIP BYE message
How to enable logging and view log file
How to send diagnostic information to our support team
How to report a critical issue
Main Features
How to display Floating Window?
How to display Active Calls Window?
How to display Contacts Window?
How to display History Window?
How to display Personal Statistics Window?
How to display Messaging Window?
How to increase Contacts Window width?
How to prevent Main Window popping on incoming or outgoing call?
How to clear Contacts and Call history?
How to restore windows position?
How to enable compact incoming call notification window?
Dialpad for extension dial in Floating Window
Missed call e-mail notification
Customize ringtone, custom ringtone per SIP account
How to setup call recording for high quality speech-to-text
Set "Away" status automatically
Decline calls when status is Busy or Away
How to use disable Away and Busy status options on main window
PBX Advanced Features
Contact presence indication (BLF)
Hold and unhold an active call
Cisco, Yealink XML remote phone book synchronization
Licensing
How multiple users license works?
«Unable to validate your license key» and «Unable to validate trial period» messages
«You have exceeded the maximum number of users» message
«The license key is not suitable for this program version» message
«The license key has expired» message
«The license key is invalid» message
How to release concurrent user license?
Headset call control buttons integraiton
Jabra Evolve, Engage, Biz headset series integration
Plantronics headset integration
Instant Integration Features
Call phone number from clipboard
Outbound calling in Microsoft Office Еxcel
Outbound calling in Google Sheets
How to add Call button to Quick Access Toolbar in Microsoft Office Excel?
Google Chrome Click-to-Call Extension
Click-to-call on phone number hyperlink with «sip:», «callto:», «tel:»
Click-to-call with a custom protocol prefix (e.g. «call:»)
How to choose SIP account programmatically and pass ExtId when making a call
Recognizing third-party click-to-call, progressive and predictive dialer
Launching custom commands from Floating Window
Obtaining customer data from 3-rd party system
Upload call recordings to network folder
Upload call recordings to web-server (HTTP)
Upload call recordings to FTP server
Upload softphone call recordings to cloud storage Google Drive, Dropbox, Microsoft OneDrive
Import phone book from CSV file
Cisco, Yealink XML remote phone book synchronization
Google Contacts phone book synchronization
How to get DID number for incoming call
Regular Expression (RegExp) syntax for Caller ID modification