Softphone.Pro data sheet
| Desktop platforms | |
|---|---|
| Windows | |
| MacOS |
| VoIP Protocols | |
|---|---|
| SIP |
| Security | |
|---|---|
| TLS | |
| SRTP |
| Network features | |
|---|---|
| Firewall traversal method | ICE, STUN, local IP address |
| Transport support | UDP, TCP, TLS |
| Telephony features | |
|---|---|
| Voice calls (SIP) | |
| Multiple SIP accounts support | Up to 32 |
| Silence suppression | |
| Echo cancellation | |
| Unattended transfer | |
| Attended transfer | |
| Call holding | |
| Redial | |
| Conference call support | Up to 6 participants |
| Auto-answer | |
| Play pre-recorded audio messages | |
| Automatic call recording | |
| Missed call email notification | |
| Missed call forwarding | |
| After call work (ACW) | |
| Extension auto dial on answer | |
| Custom ringtone per SIP account |
| SIP features | |
|---|---|
| Supported codecs | G.711 (alaw and ulaw), G.722, G.729, GSM, LPCM, iLBC, Opus, Speex |
| Media encryption | |
| Server-side auto answer |
| Interface features | |
|---|---|
| Multilanguage support | 10 languages |
| Always on top pop-up window on an incoming call | |
| Interface scaling | |
| Interface modes | Full, compact |
| Statuses | |
|---|---|
| Built-in statuses | Online, Away, Busy, Offline |
| Custom status options | |
| Automatic status switch | |
| Automatic call ignoring in different statuses | |
| Automatic SIP accounts unregistering in different statuses |
| Contact management features | |
|---|---|
| Contacts list | |
| Contacts presense indication (BLF) | |
| Cisco XML phonebook file synchronization | |
| Google Contacts synchronization | |
| CSV contact list import |
| Integration features | |
|---|---|
| Headset integration | Jabra, Plantronics |
| Web CRM integration | amoCRM, Zendesk, ZohoCRM, Hubspot CRM, Pipedrive CRM |
| Spreadsheet applications integration | Microsoft Excel, Google Sheets |
| Click-to-Call from browsers | sip:, callto:, tel: |
| Third-party web- and console applications integration | Call phone number, answer call, transfer an active call, hangup and active call, answer an incoming call, play a pre-recorded message |
| Call events handlers configuration | Launch a program, open a link in browser, call a web-service |
| Upload call recordings | Cloud storage, network folder, HTTP-server, FTP-server |
| Provisioning features | |
|---|---|
| Provisioning support | |
| Settings restrictions for Agents |
| Licensing and support | |
|---|---|
| Licensing | Concurrent |
| Licensing time | 1, 6, 12 months subscription (1 month = 30 days) |
| Free Updates and Support | While subscription is active |
| Support by |