Hide caller ID for incoming calls

Supported only in Softphone.Pro 5.3 or newer.

Use this instruction if you want to hide caller ID for incoming calls from your Agents.

1. Exit Softphone.Pro.

2. Open SoftphonePro.ini config file with a text editor and add following parameters under [AppSettings] section:

HideCallerIDForInboundCalls: set 1;
HiddenCallerIDTemplate: set the string which will replace caller ID for incoming calls. The default value is XX-XX-XX.

3. Save changes and open Softphone.Pro.

4. Caller ID for incoming call will be replaced with the HiddenCallerIDTemplate parameter value in the incoming call window and in the Call Log:

Hide caller ID in the incoming call window

Hide caller ID in the Call Log