Knowledge Base

Quick start and initial configuration

Getting started

Team Dashboard Overview

Migration from Softphone.Pro to Team Dashboard

Agent SIP configuration

Call Log in Softphone.Pro Team

Company settings

Users, roles and Teams

User roles

Setting up Teams

Adding Teams

Adding Agents

Adding Supervisors

Reports

Using reports

Reports

Inbound Service Level by Queues for Asterisk PBX

Softphone provisioning

Softphone provisioning in Team

How to use Team license key?

Call tagging

Call comments

After Call Work (ACW) in Team

Call pickup in Team

Contacts presence indication (BLF) in Team

Recognizing third-party click-to-call in Team

Messaging (SMS) in Team

Rapid detection of choppy audio in Team

How to view SIP register errors in Team

Agent Monitoring

User actions notifications in Team

Webcam Monitoring

Screen Capture

Missed call analytics

Change Agent status from Team Dashboard

Listen, whisper and barge

Hide caller ID for incoming calls in Team