Call Center Softphone
Call Center Workforce Management
Security and Integrations
Getting started
Agent SIP configuration
User roles
Setting up Teams
Adding Teams
Adding Agents
Adding Supervisors
Using reports
Reports
Inbound Service Level by Queues for Asterisk PBX
Softphone provisioning in Team
How to use Team license key?
Call tagging
Call сomments
User actions notifications in Team
Webcam Monitoring
Screen Capture
Missed call analytics
Listen, whisper and barge
After Call Work (ACW) in Team
Call pickup in Team
Contacts presence indication (BLF) in Team
Recognizing third-party click-to-call in Team