User actions notifications in Team
Administrators and Supervisors can receive browser notifications on Team users actions. This might help when the Supervisor is training a new Agent.
1. Open the Dashboard tab in your Team Dashboard as Administrator or Supervisor user. Click the three dots next to the Agent you want to enable notifications for:
2. In the dropdown select Turn on notifications:
You may see the message that your browser doesn't allow notifications from the current site:
Allow browser to show notifications:
You will see notification with the current status of the user:
You will receive notifications for all user actions: softphone status change, calls, etc.
3. When the user's status changes you will receive a notification with the previous status duration and user's new status:
4. You can receive notifications for multiple users. The users with enabled notifications are marked with blue eye icons:
