Upload softphone call recordings to cloud storage Google Drive, Dropbox, Microsoft OneDrive

1. Open Integration - Third-party Systems:

Integartion - Third-party systems

2. Click Add Handler button:

Add upload-to-cloud-storage handler

3. Select «Call end» event in Event dropdown list.

Select call end event type

4. Select your SIP account in SIP account dropdown list. You can leave the All option, then Softphone.Pro will execute this event handler for all SIP accounts defined in program settings.

Select SIP account

5. Select Launch a program in Action dropdown list:

Launch program on event

6. Enter the command in URL/Program field.

This command copies audio files to local folder that is syncronized with Google Drive (make sure you have Google Drive desktop app installed on your computer): 

C:\Windows\System32\cmd.exe /c robocopy %LOCALAPPDATA%\SoftphonePro\records %USERPROFILE%\Google Drive\Recordings
Replace the %USERPROFILE%\Google Drive\Recordings with a folder that is syncronized with your cloud storage.
  • Google Drive - %USERPROFILE%\Google Drive\
  • Dropbox - %USERPROFILE%\Dropbox\
  • Microsoft OneDrive - %USERPROFILE%\OneDrive\

If you want to store audio files on a network folder only then add /mov parameter (see the example below). Note that user won't be able to play call recordings on History window. 

C:\Windows\System32\cmd.exe /c robocopy %LOCALAPPDATA%\SoftphonePro\records %USERPROFILE%\Google Drive\Recordings /mov

7. Click Save button to save settings.



You may also like:


Knowledge base World Backup Day

See all articles