Softphone.Pro Pricing

Softphone.Pro 7

A professional SIP softphone with advanced call controls and built-in statistics for every user.

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annually monthly

For agents

Softphone.Pro 7 for Windows and macOS

Download for Win

Download for Mac

Softphone.Pro 7 + Team

Professional calling, live supervision, reporting, workforce management, and remote provisioning — all in one.

Save

annually monthly

For agents

Softphone.Pro 7 for Windows and macOS

For supervisors and managers

Live dashboard with real-time agent status
20+ web-based reports
Workforce management

For administrators

Remote Softphone.Pro configuration
Control access to Softphone.Pro settings

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SEE WHAT’S INCLUDED

Calling features	Softphone.Pro 7	Softphone.Pro 7 + Team
Softphone.Pro 7 for Windows and macOS
Available in 20 languages
Up to 32 SIP accounts per app
Attended/unattended call transfer and call hold
Conference calls with up to 6 participants
Auto-answer
Voicemail drop with pre-recorded messages
Automatic call recording
Contact status indication (Busy Lamp Field, BLF)
Missed-call email notifications
Conditional call forwarding
After-call work (ACW)
Auto-dial an extension when a call is answered
Custom ringtone for each SIP account
Always-on call recording
Call tagging with disposition and wrap-up codes	—

Live monitoring and reporting	Softphone.Pro 7	Softphone.Pro 7 + Team
Live dashboard	—
Real-time agent status	—
Always-on webcam monitoring ^New!	—
Screen capture ^New!	—
Call history for 180 days	—
Cloud storage for call recordings (90 days)	—
Cloud storage for screen captures (30 days)	—
General call report	—
Tag distribution report (disposition and wrap-up)	—
Incoming call distribution reports by hour, day of week, and location	—
Inbound service reports: service level (SLA), answered calls by answer time, and abandoned calls by wait time	—
Outbound performance report	—
Agent work time reports: availability, occupancy, breaks, and time spent in each status	—

Remote management and provisioning	Softphone.Pro 7	Softphone.Pro 7 + Team
Remote login to the Softphone.Pro desktop app	—
Remote Softphone.Pro configuration (provisioning)	—
Softphone.Pro configuration templates	—
Control access to Softphone.Pro settings	—

Integrations	Softphone.Pro 7	Softphone.Pro 7 + Team
Built-in integrations with third-party CRMs and help desks
Upload call recordings to cloud storage, a network folder, or an HTTP or FTP server
Remote XML phone book (Cisco/Yealink-compatible format)
Import contacts from a CSV file
Sync with Google Contacts

Licensing and support	Softphone.Pro 7	Softphone.Pro 7 + Team
License model	Concurrent	Per seat
Subscription term	1, 6, or 12 months (30 days per month)	1, 6, or 12 months (30 days per month)
Updates and support	While subscribed	While subscribed
Support channel	Email	Email