Softphone.Pro Pricing

Softphone app for Call Center Agents and Sales Professionals

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Per month. Pay annually monthly

Softphone app + Remote login and Configuration, Live Dashboard and Agent status indication, Call Center Workforce Management

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Per month. Pay annually monthly

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Softphone	Softphone.Pro 5	Softphone.Pro 5 + Team
Softhone dekstop app for Windows and macOS
Localization in 6 languages
Up to 32 SIP accounts per app
Attended and unattended transfer, call hold
Conference call with up to 6 participants
Auto-answer
Voice mail drop (play pre-recorded messages)
Automatic call recording
Contact presence inidcation (BLF)
Missed call email notification
Conditional call forwarding
After call work (ACW)
Extension auto dial on call answered i.e. +11234567890`,100` ^New!
Custom ringtone per SIP account ^New!
Always-on call recording ^New!
Call tag (disposition code, wrapup code)	—

Live dashboard and online reporting	Softphone.Pro 5	Softphone.Pro 5 + Team
Live dashboard	—
Agent status indication	—
Always-on webcam monitoring ^New!	—
Screen capture ^New!	—
Call log (180 days)	—
Call recording cloud storage (90 days)	—
Screen capture cloud storage (30 days)	—
General call report	—
Tag (disposition, wrapup) distribution report ^New!	—
Incoming calls distribution reports: by hour, by day of week, by location	—
Inbound service level reports: inbound service level (SLA), answered by answer time, abandoned by wait time	—
Outbound performance report	—
Agent work time reports: availability per agent, occupancy per agent, breaks per agent, agent time spent per status	—

Softphone remote login and provisioining	Softphone.Pro 5	Softphone.Pro 5 + Team
Softphone.Pro desktop app remote login	—
Softphone.Pro remote configuration (provisioining)	—
Softphone.Pro configuration templates	—
Keep Softphone.Pro settings hidden from Agents	—

Integration	Softphone.Pro 5	Softphone.Pro 5 + Team
3-rd party CRM and Helpdesk instant integration
Upload call recordings to cloud storage, network folder, HTTP or FTP server
Cisco, Yealink XML remote phonebook
Import Contacts from CSV file
Google Contacts synchronization

Licensing and support	Softphone.Pro 5	Softphone.Pro 5 + Team
Licensing	Concurrent	Per-seat
Licensing Time	1, 6, 12 months subscription (1 month = 30 days)	1, 6, 12 months subscription (1 month = 30 days)
Free Updates and Support	While subscription is active	While subscription is active
Support by	Email	Email