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Softphone.Pro 4

Softphone app for call center agents and sales pros

Agents

Softphone.Pro 4 app for Windows, macOS

Softphone.Pro 4 + Team

Softphone app + remote login and configuration, live dashboard and Agent status indication, call center workforce management

Agents

Softphone.Pro 4 app for Windows, macOS

Supervisors and managers

Live dashboard and Agent status indication
15+ online reports
Workforce management

System administrators, IT

Softphone.Pro remote configuration
Keep Softphone.Pro settings hidden from Agents

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Softphone	Softphone.Pro 4	Softphone.Pro 4 + Team
Softhone dekstop app for Windows and macOS
Localization in 6 languages
Up to 32 SIP accounts per app
Attended and unattended transfer, call hold
Conference call with up to 6 participants
Auto-answer
Voice mail drop (play pre-recorded messages)
Automatic call recording
Contact presence inidcation (BLF)
Missed call email notification
Conditional call forwarding
After call work (ACW)
Extension auto dial on call answered i.e. +11234567890`,100` ^New!
Custom ringtone per SIP account ^New!
Always-on call recording ^New!
Call tag (disposition code, wrapup code)	—

Live dashboard and online reporting	Softphone.Pro 4	Softphone.Pro 4 + Team
Live dashboard	—
Agent status indication	—
Always-on webcam monitoring ^New!	—
Screen capture ^New!	—
Call log	—
Call recording cloud storage (90 days)	—
General call report	—
Tag (disposition, wrapup) distribution report ^New!	—
Incoming calls distribution reports: by hour, by day of week, by location	—
Inbound service level reports: inbound service level (SLA), answered by answer time, abandoned by wait time	—
Outbound performance report	—
Agent work time reports: availability per agent, occupancy per agent, breaks per agent, agent time spent per status	—

Softphone remote login and provisioining	Softphone.Pro 4	Softphone.Pro 4 + Team
Softphone.Pro desktop app remote login	—
Softphone.Pro remote configuration (provisioining)	—
Softphone.Pro configuration templates	—
Keep Softphone.Pro settings hidden from Agents	—

Integration	Softphone.Pro 4	Softphone.Pro 4 + Team
3-rd party CRM and Helpdesk instant integration
Upload call recordings to cloud storage, network folder, HTTP or FTP server
Cisco, Yealink XML remote phonebook
Import Contacts from CSV file
Google Contacts synchronization

Licensing and support	Softphone.Pro 4	Softphone.Pro 4 + Team
Licensing	Concurrent	Per-seat
Licensing Time	1, 6, 12 months subscription (1 month = 30 days)	1, 6, 12 months subscription (1 month = 30 days)
Free Updates and Support	While subscription is active	While subscription is active
Support by	Email	Email

FREQUENTLY ASKED QUESTIONS

What are the Softphone.Pro desktop application system requirements?

- Windows 7, Windows 8, Windows 8.1, Windows 10
- MacOS 10.10 Yosemite and newer
- 100 MB disk storage

No warranty in case of using over RDP, TeamViewer, VNC Viewer etc.

Please also check our recommendations for a headset, computer performance, network adapter and Internet connection.

How Softphone.Pro desktop application multiple users license works?

We offer the concurrent use license, so you can install as many Softphone.Pro copies as you want.

For example, if you have five-user license, then after five users are logged on to the program, the sixth user is prohibited.

What is the Softphone.Pro Team Add-On and how it works?

The Softphone.Pro Team Add-On is an online service hosted on our servers.

You can choose to enable a Team Add-On on your Softphone.Pro installations. Once enabled Team Add-On collects call data on agent computers and sends it to the Team server. You can view real-time dashboard, see an agents list with their statuses, and build reports on that data.

Team server doesn't replace your SIP server or act as SIP intermediary. You still use your existing SIP server, PBX or call-center software.

Why is the Softphone.Pro Team Add-On only available as a subscription?

We need to allocate our server resources to process and store call data.

Can I use Softphone.Pro Team Add-On if I don't have Softphone.Pro license?

Yes, you can. Team Agents will be able to install Softphone.Pro desktop app on their computers. You don't need to purchase Softphone.Pro desktop application license.

Have other questions? Please visit the Knowledge Base.