SEE WHAT’S INCLUDED
| Calling features | Softphone.Pro 7 | Softphone.Pro 7 + Team |
|---|---|---|
| Softphone.Pro 7 for Windows and macOS | ||
| Available in 20 languages | ||
| Up to 32 SIP accounts per app | ||
| Attended/unattended call transfer and call hold | ||
| Conference calls with up to 6 participants | ||
| Auto-answer | ||
| Voicemail drop with pre-recorded messages | ||
| Automatic call recording | ||
| Contact status indication (Busy Lamp Field, BLF) | ||
| Missed-call email notifications | ||
| Conditional call forwarding | ||
| After-call work (ACW) | ||
| Auto-dial an extension when a call is answered | ||
| Custom ringtone for each SIP account | ||
| Always-on call recording | ||
| Call tagging with disposition and wrap-up codes | — |
| Live monitoring and reporting | Softphone.Pro 7 | Softphone.Pro 7 + Team |
|---|---|---|
| Live dashboard | — | |
| Real-time agent status | — | |
| Always-on webcam monitoring New! | — | |
| Screen capture New! | — | |
| Call history for 180 days | — | |
| Cloud storage for call recordings (90 days) | — | |
| Cloud storage for screen captures (30 days) | — | |
| General call report | — | |
| Tag distribution report (disposition and wrap-up) | — | |
| Incoming call distribution reports by hour, day of week, and location | — | |
| Inbound service reports: service level (SLA), answered calls by answer time, and abandoned calls by wait time | — | |
| Outbound performance report | — | |
| Agent work time reports: availability, occupancy, breaks, and time spent in each status | — |
| Remote management and provisioning | Softphone.Pro 7 | Softphone.Pro 7 + Team |
|---|---|---|
| Remote login to the Softphone.Pro desktop app | — | |
| Remote Softphone.Pro configuration (provisioning) | — | |
| Softphone.Pro configuration templates | — | |
| Control access to Softphone.Pro settings | — |
| Integrations | Softphone.Pro 7 | Softphone.Pro 7 + Team |
|---|---|---|
| Built-in integrations with third-party CRMs and help desks | ||
| Upload call recordings to cloud storage, a network folder, or an HTTP or FTP server | ||
| Remote XML phone book (Cisco/Yealink-compatible format) | ||
| Import contacts from a CSV file | ||
| Sync with Google Contacts |
| Licensing and support | Softphone.Pro 7 | Softphone.Pro 7 + Team |
|---|---|---|
| License model | Concurrent | Per seat |
| Subscription term | 1, 6, or 12 months (30 days per month) | 1, 6, or 12 months (30 days per month) |
| Updates and support | While subscribed | While subscribed |
| Support channel |
FREQUENTLY ASKED QUESTIONS
General questions
Yes. Softphone.Pro is a SIP softphone you can install on your computer. It runs on Windows 11 and on macOS 14 or later. See the full system requirements here.
Yes. Softphone.Pro is a SIP softphone, not a phone service or PBX. To make and receive calls, you need a SIP account from your VoIP provider or your own PBX, such as Asterisk, FreePBX, or another SIP-compatible system.
Yes. Download Softphone.Pro and start with a 14-day free trial before purchasing a license.
Softphone.Pro can be used worldwide with any compatible SIP provider or SIP PBX.
Softphone.Pro uses concurrent licensing. You can install the app on as many computers as you need; the license only limits how many users can be logged in at the same time. For example, with a 5-user license, the sixth user can sign in only after one of the five active users signs out.
Technical Questions
First, it requires PBX credentials such as login, password, and SIP server; please mind that a softphone software is not a PBX. For more details please see this Quick Start guide.
Yes. Softphone.Pro supports provisioning: you can prepare a preconfigured build for your team, so users do not have to enter SIP account details or configure settings manually.
You can also control whether users can view or change settings.
Softphone.Pro runs on: - Windows 11 - macOS 14 or later You will also need at least 100 MB of free disk space. For the best call quality, check our recommendations for headsets, computer performance, network adapters, and internet connection.
Softphone.Pro is designed to run locally. Operation over RDP, TeamViewer, VNC Viewer, or similar remote desktop tools is not supported.
Yes. Softphone.Pro offers out-of-the-box integrations with CRM systems such as Zoho, Pipedrive, HubSpot, Zendesk, and others. You can also integrate Softphone.Pro with web services and business applications using the built-in event handler. Learn more about instant integration here.
Features
Softphone.Pro is a SIP softphone for businesses of all sizes, from small teams to call centers. To use it, you need a SIP account from your VoIP provider or PBX.
Yes. We can provide a custom white-label build with your logo and corporate colors.
Contact us at info@softphone.pro to discuss your requirements.
Softphone.Pro Team
Softphone.Pro Team is a cloud service hosted on our servers.
Once enabled, it collects call data from Softphone.Pro apps on agent computers and sends it to the Team server. You can use this data to view a real-time dashboard, monitor agent statuses, and build reports.
Softphone.Pro Team does not replace your SIP server or PBX, and it does not act as a SIP intermediary. You continue using your existing telephony infrastructure.
Yes. A Softphone.Pro Team license includes the Softphone.Pro desktop app, so you do not need to buy it separately.
Find more answers in the Knowledge Base.