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Softphone.Pro 5

Softphone app for call center agents and sales pros

Agents

Softphone.Pro 5 app for Windows, macOS

Download for Win

Download for Mac

Softphone.Pro 5 + Team

Softphone app + remote login and configuration, live dashboard and Agent status indication, call center workforce management

Agents

Softphone.Pro 5 app for Windows, macOS

Supervisors and managers

Live dashboard and Agent status indication
15+ online reports
Workforce management

System administrators, IT

Softphone.Pro remote configuration
Keep Softphone.Pro settings hidden from Agents

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SEE WHAT’S INCLUDED

Calling features	Softphone.Pro 7	Softphone.Pro 7 + Team
Softphone.Pro 7 for Windows and macOS
Available in 20 languages
Up to 32 SIP accounts per app
Attended/unattended call transfer and call hold
Conference calls with up to 6 participants
Auto-answer
Voicemail drop with pre-recorded messages
Automatic call recording
Contact status indication (Busy Lamp Field, BLF)
Missed-call email notifications
Conditional call forwarding
After-call work (ACW)
Auto-dial an extension when a call is answered
Custom ringtone for each SIP account
Always-on call recording
Call tagging with disposition and wrap-up codes	—

Live monitoring and reporting	Softphone.Pro 7	Softphone.Pro 7 + Team
Live dashboard	—
Real-time agent status	—
Always-on webcam monitoring ^New!	—
Screen capture ^New!	—
Call history for 180 days	—
Cloud storage for call recordings (90 days)	—
Cloud storage for screen captures (30 days)	—
General call report	—
Tag distribution report (disposition and wrap-up)	—
Incoming call distribution reports by hour, day of week, and location	—
Inbound service reports: service level (SLA), answered calls by answer time, and abandoned calls by wait time	—
Outbound performance report	—
Agent work time reports: availability, occupancy, breaks, and time spent in each status	—

Remote management and provisioning	Softphone.Pro 7	Softphone.Pro 7 + Team
Remote login to the Softphone.Pro desktop app	—
Remote Softphone.Pro configuration (provisioning)	—
Softphone.Pro configuration templates	—
Control access to Softphone.Pro settings	—

Integrations	Softphone.Pro 7	Softphone.Pro 7 + Team
Built-in integrations with third-party CRMs and help desks
Upload call recordings to cloud storage, a network folder, or an HTTP or FTP server
Remote XML phone book (Cisco/Yealink-compatible format)
Import contacts from a CSV file
Sync with Google Contacts

Licensing and support	Softphone.Pro 7	Softphone.Pro 7 + Team
License model	Concurrent	Per seat
Subscription term	1, 6, or 12 months (30 days per month)	1, 6, or 12 months (30 days per month)
Updates and support	While subscribed	While subscribed
Support channel	Email	Email

FREQUENTLY ASKED QUESTIONS

General questions

Is Softphone.Pro a SIP client?

Yes. Softphone.Pro is a SIP softphone you can install on your computer. It runs on Windows 11 and on macOS 14 or later. See the full system requirements here.

Do I need a SIP provider or PBX to use Softphone.Pro?

Yes. Softphone.Pro is a SIP softphone, not a phone service or PBX. To make and receive calls, you need a SIP account from your VoIP provider or your own PBX, such as Asterisk, FreePBX, or another SIP-compatible system.

Can I try Softphone.Pro before buying?

Yes. Download Softphone.Pro and start with a 14-day free trial before purchasing a license.

Where can I use Softphone.Pro?

Softphone.Pro can be used worldwide with any compatible SIP provider or SIP PBX.

How does the multi-user license for the desktop app work?

Softphone.Pro uses concurrent licensing. You can install the app on as many computers as you need; the license only limits how many users can be logged in at the same time. For example, with a 5-user license, the sixth user can sign in only after one of the five active users signs out.

Technical Questions

How do I set up the softphone?

First, it requires PBX credentials such as login, password, and SIP server; please mind that a softphone software is not a PBX. For more details please see this Quick Start guide.

Can I deploy Softphone.Pro with preconfigured settings?

Yes. Softphone.Pro supports provisioning: you can prepare a preconfigured build for your team, so users do not have to enter SIP account details or configure settings manually.
You can also control whether users can view or change settings.

What are the system requirements for the Softphone.Pro desktop app?

Softphone.Pro runs on: - Windows 11 - macOS 14 or later You will also need at least 100 MB of free disk space. For the best call quality, check our recommendations for headsets, computer performance, network adapters, and internet connection.

Softphone.Pro is designed to run locally. Operation over RDP, TeamViewer, VNC Viewer, or similar remote desktop tools is not supported.

Does Softphone.Pro integrate with CRM systems?

Yes. Softphone.Pro offers out-of-the-box integrations with CRM systems such as Zoho, Pipedrive, HubSpot, Zendesk, and others. You can also integrate Softphone.Pro with web services and business applications using the built-in event handler. Learn more about instant integration here.

Features

Who can use Softphone.Pro?

Softphone.Pro is a SIP softphone for businesses of all sizes, from small teams to call centers. To use it, you need a SIP account from your VoIP provider or PBX.

Can I get the softphone with my own logo?

Yes. We can provide a custom white-label build with your logo and corporate colors.
Contact us at info@softphone.pro to discuss your requirements.

Softphone.Pro Team

What is Softphone.Pro Team, and how does it work?

Softphone.Pro Team is a cloud service hosted on our servers.

Once enabled, it collects call data from Softphone.Pro apps on agent computers and sends it to the Team server. You can use this data to view a real-time dashboard, monitor agent statuses, and build reports.

Softphone.Pro Team does not replace your SIP server or PBX, and it does not act as a SIP intermediary. You continue using your existing telephony infrastructure.

Does the Softphone.Pro Team license include the desktop app?

Yes. A Softphone.Pro Team license includes the Softphone.Pro desktop app, so you do not need to buy it separately.

Find more answers in the Knowledge Base.