System Administrators Guide

Instant web- and Windows-application integration

Softphone.Pro provides basic computer telephony (CTI) integration features: calls log with audio recordings, screen pop-up on incoming call and click-to-call. No programming required!

Read more on common integration tasks and follow step-by-step configuration guides to make CRM, Helpdesk, ERP integration work in 15 minutes.

Store audio recordings on a shared network folder, HTTP server, FTP server or cloud storage

Softphone.Pro saves call recordings on a local computer. You can set up Softphone.Pro to upload call recordings to network folder, HTTP server, FTP server or cloud storage like Dropbox, Google Drive, Microsoft Drive.

Reporting end-of-call RTP statistics in SIP BYE message

Configure reporting end-of-call RTP statistics in SIP BYE message. You can see this information on the SIP server in real time or log it to investigate later.

Remote login and provisioning

Increase the overall security with Softphone.Pro remote login and provisioning. You can manage and distribute Softphone.Pro configuration by remote as well as protect your SIP settings, 3-rd party integration parameters and license keys from being watched by teleworkers.

Transfer program data between computers

Just copy Softphone.Pro data folder (settings, log files, audio recordings) to a new computer.

Synchronize with external address book

Save your address book in Cisco, Yealink XML file and synchronize Softphone.Pro with it. Softphone.Pro reloads that XML file periodically on a network folder or HTTP server. Users always have their address books up to date!