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Softphone.Pro Team frequently asked questions
Softphone.Pro Team is online service hosted on our servers.
You can enable Team Add-On on your Softphone.Pro installations (Softphone.Pro 3 and higher are supported). Once enabled Team Add-On collects call data on agent computers and sends it to the Team Server. You can view live dashboard, agent live statuses and build inbound\outbound call reports using the Team Control Panel.
Team Server doesn't replace your SIP server or act as SIP intermediary. You still use your existing SIP server, PBX or call-center software.
We need to allocate our server resources to process and store call data.
Yes, you can. Team Agents will be able to install Softphone.Pro desktop app on their computers. You don't need to purchase Softphone.Pro desktop application license.