VoIP Softphone for Business
Compatible with any VoIP provider, cloud PBX, Asterisk, FreePBX
Best for call center agents, sales pros and support teams
Instant click-to-call and screen pop-up integration with any 3-rd party CRM and Helpdesk software
Online reporting, call and screen recording
September 30, 2021 Softphone.Pro 4.6 and Team
New setup wizard in Team on a first login. Auto ACW can be switched off for certain calls (talk time is less than X seconds). Jabra headset ringing on outbound call and SIP account registration on network change issues are fixed.
Aug 06, 2021 Softphone.Pro 4.5
New Transfer now and Call first call transfer options available on Transfer popup, pass SIP account ID and external call ID for outbound call on callto link, Google Sheets click to call integration with new Softphone.Pro Google Chrome Extension.
Jun 23, 2021 Softphone.Pro 4.4
New CALLID parameter added for event handlers. CALLID is the same for all events related to a single specific call. New APPLOGIN and LOGIN parameters added for "Status change" event handler.
Save Time and Answer Calls Faster
Call center agents use their softphones hundreds of times a day. That’s why we tried to create a friendly interface with larger buttons. Perform any action in just 2 clicks.
Read more →
Gauge Performance Metrics Easily and in Real-Time
Analyze staff performance with 15 online reports, charts and a detailed call log with click-to-play feature. Improve performance and streamline call center operations by giving managers the information they need to make smart business decisions.
See your analytics on a live dashboard. Check screen captures and live webcam monitoring, to get a full picture of agent's activity in the moment. For more in-depth analysis, export your Call Log data to Microsoft Excel in just a few clicks.
Set Up Fast with Our Remote Configuration and Security
Your team will install a pre-configured program, so IT specialists don't need to setup and establish a remote connection to their computer. Plus, users can’t view or update softphone settings by themselves. That helps to secure SIP server and avoid inaccurate settings updates.
Instantly Integrate with Any Application
Softphone.Pro provides wide range of integration options, so you can easily set up screen pop-up and click-to-call functionality in any software with minimal effort. IT specialists can implement click-to-call, click-to-transfer and click-to-hangup features with any 3-rd party Web, Windows, or Mac software.
Multilingual User Interface
Softphone.Pro has already been translated into the following languages:
Czech, Danish, Dutch, English, French, German, Greek, Italian, Polish, Portuguese, Roman, Russian, Spanish, Turkish, Ukrainian, Uzbek
Download a 14-day free trial
Trusted by over 3,000 customers from 54 countries
FREQUENTLY ASKED QUESTIONS
General questions
Yes. Softphone.Pro is a SIP softphone you can install on your computer. It runs on Windows 11 and on macOS 14 or later. See the full system requirements here.
Yes. Softphone.Pro is a SIP softphone, not a phone service or PBX. To make and receive calls, you need a SIP account from your VoIP provider or your own PBX, such as Asterisk, FreePBX, or another SIP-compatible system.
Yes. Download Softphone.Pro and start with a 14-day free trial before purchasing a license.
Softphone.Pro can be used worldwide with any compatible SIP provider or SIP PBX.
Softphone.Pro uses concurrent licensing. You can install the app on as many computers as you need; the license only limits how many users can be logged in at the same time. For example, with a 5-user license, the sixth user can sign in only after one of the five active users signs out.
Technical Questions
First, it requires PBX credentials such as login, password, and SIP server; please mind that a softphone software is not a PBX. For more details please see this Quick Start guide.
Yes. Softphone.Pro supports provisioning: you can prepare a preconfigured build for your team, so users do not have to enter SIP account details or configure settings manually.
You can also control whether users can view or change settings.
Softphone.Pro runs on: - Windows 11 - macOS 14 or later You will also need at least 100 MB of free disk space. For the best call quality, check our recommendations for headsets, computer performance, network adapters, and internet connection.
Softphone.Pro is designed to run locally. Operation over RDP, TeamViewer, VNC Viewer, or similar remote desktop tools is not supported.
Yes. Softphone.Pro offers out-of-the-box integrations with CRM systems such as Zoho, Pipedrive, HubSpot, Zendesk, and others. You can also integrate Softphone.Pro with web services and business applications using the built-in event handler. Learn more about instant integration here.
Features
Softphone.Pro is a SIP softphone for businesses of all sizes, from small teams to call centers. To use it, you need a SIP account from your VoIP provider or PBX.
Yes. We can provide a custom white-label build with your logo and corporate colors.
Contact us at info@softphone.pro to discuss your requirements.
Softphone.Pro Team
Softphone.Pro Team is a cloud service hosted on our servers.
Once enabled, it collects call data from Softphone.Pro apps on agent computers and sends it to the Team server. You can use this data to view a real-time dashboard, monitor agent statuses, and build reports.
Softphone.Pro Team does not replace your SIP server or PBX, and it does not act as a SIP intermediary. You continue using your existing telephony infrastructure.
Yes. A Softphone.Pro Team license includes the Softphone.Pro desktop app, so you do not need to buy it separately.
Find more answers in the Knowledge Base.