Softphone.Pro 5.10: line and DID choice, immediately clear interface, and local records removal
The latest version comes with a lot of interesting and useful novelties, as It is fitting and proper that an anniversary release should have.
First of all, we mention DID choice, improved interface and a giant leap for mankind towards data security (we can also call protection against a human factor and malice). In fact, we are talking about...
CHOOSING DID NUMBERS AND LINES
Now one can choose the line for calling: in practical matters it’s important when users work with different numbers (DID) and lines, e.g. now an Agent has to make a call as Support (use the Support number), and right after as Sales. Before now, it required either setting several accounts up or typing an extension in the moment of call start.
Now it’s much easier: just select the proper option in the menu, two clicks, voila. Ergonomics is spot on as always :)
INTERFACE
Here are two novelties at once. First, now the SIP-account indicator in the main window may be yellow (we are quite sure you paid attention to the screenshot above) — that means the softphone is trying to establish connection with PBX. It is helpful inter alia when connection gets lost: in the older versions it would continue lighting green before receiving an error signal (which could take quite some time). Now just one look is enough to realize that something goes wrong.
Second — on mouseover, the softphone tray icon now shows current status: standard (Busy, Offline etc.) or custom (if you’ve set it up). Besides, by right-clicking the icon shows three options: Exit (was in the earlier versions), Settings, and Restore windows positions. The last one is of use in a number of situations, e.g. you worked with your laptop and a second connected display, and then unplugged it... but the softphone is still there. Now it’s an easy peasy question.
LOCAL RECORDS REMOVAL
Should your Agents be connected to the Softphone.Pro Team service, after completing the call records are uploaded to the cloud and removed from the local PC or Mac. This is a matter of high importance for companies which DON’T want their agents to have access to call records, e.g. you have a celebrity client with an easily recognizable voice. We also have to point out that in such a situation many hide the numbers in order to deliver Agents from temptation and minimize the sensitive info leakage risk (we wrote about it in this article).
If the softphone runs without a web service, the records are kept locally (yes, the record feature can be switched off… but an Agent might turn it back). Respectively, the risk remains. So why not to try Team?
AND THAT’S NOT ALL
The installation file became lighter, the whole megabyte away. A trifle, but nice, as they say. (The author of this text nostalgically recalls 3.5-inch floppy times :)
If something works improperly (e.g. outbound call malfunction and you’re having issues with your SIP account), under the main window it is shown the error code and the link to the article in our database which helps to understand what’s going on. Knowledge is power! (And the knowledge base is time economy besides :)
Further, it will become even more interesting: we’re already working on 5.11, there will be extended keyboard/shortcut support and new CRM integration. It is expected closer to the summer, so the major thing to be done right now is to update!
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