Top 7 softphones benefits
Every market has their buyers and sellers. Or, in the other words, someone buys later or sooner. Sooner — this is obviously about innovators and early adopters (these guys are with us since 2017). Then goes the majority for whom it is important that some (better many) clients already use the product. Later than all go laggards (actually they haven’t come yet, we’re still waiting): they continue using horribly antiquated deskphones based on the ancient technologies.
But maybe this is only because they don’t know about the benefits that softphones bring? Let’s fix this annoying misunderstanding.
Zero desk space occupied
What do we see on the typical desk of the modern lawyer, accountant, designer, programmer? A keyboard, a mouse, a headset, a notebook, stickers, other papers, an invariable cup of tea or coffee. Let’s add a desk phone — wired, bumping, and dumping — and the work suddenly becomes not as comfortable as it might have seen before.
No such a drawback in softphones. No phone on the desk at all, that's solely software essence. More than this, one can make it compact or even minimize Softphone.Pro to tray so it takes no place on the display, in a number of industries it’s important, e.g. just as it does in bank contact centers. I.e. nothing on the desk, nothing on the display, but calls go… it’s a kind of magic :)
Hands free
It goes without saying that two hands are better than one, especially when you have to write something down. With a desk phone two free hands are unattained luxury obviously: there must be a hand that holds the bong, and you have to allocate it, like it or not. So you write or type with just one hand, a dubious pleasure.
In fact, a deskphone costs you an arm and a leg... literally. In Germany, by the way, people pay a TV tax, here we’ve got a desk phone due. Too heavy a burden, eh? The whole arm, nothing to scoff at. With a softphone and a headset you are almighty: one arm writes, another holds. Or both jig around the keyboard and perform 150-200 symbols per minute. Quick and efficient, fast and furious.
Corporate number for corporate talks
There are only two species of employees. First are those who easily use for business needs their personal phone numbers (and even write them on business cards). The second is vice versa: they desire to avoid it by hook or by crook. When personal-number-enthusiasts leave their companies or positions, their clients and suppliers continue calling the habitual number for a long... in vain and cwot. One can understand sceptics too: just one misstep and WLB breaks, no privacy at all. And, for that matter, what is up with all this corporate-not-corporate medley? If the company needs it, let the company pay for it. For my budget, I’m the one who is to stay guard.
Mobile softphones will please everyone: calls are made on usual smartphones via an application, light and simple. No harder than calling on WhatsApp, no SIM slot required, no eSIM fuss, meanwhile all the calls go via corporate PBXs and corporate numbers, and rightly so.
Effective working from home
This is a pretty long list of the companies we've acquainted with (Softphone.Pro is sold worldwide), where many employees are part time telecommuters or even full time remote workers: call center agents, helpdesk and service desk experts, sales pros, lawyers, accountants, you name it. No reason to be surprised: softphones are software essences so they usually get along easily with the other software so that proper tabs in CRM or price webpages open on call. A home office becomes a real office! A desk phone shows who’s calling too but, with all due respect, highly unlikely triggers a screen pop-up...
Better audio quality
Choppy and broken audio, poor call quality, echoing, bad jitter score, so many situations when someone does not withstand and says: are you there? Hello? Can you hear me? (A damned phrase.) Softphones can send diagnostic info: how TX is going on, and how many packets lost. Desk phones have no such super power. To be fair, we should note that not every softphone can do it right. Softphone.Pro does.
Monitoring and supervision
It was so tempting to call this chapter “Better call quality” or “Happier customers” but we got a grip and resisted the mixing up a cause and an effect. Indeed, the starting point is how long clients listen to beeps and wait for the answer... and if they hear hello after all.
Missed and no-answer calls are one and the same. First is how the situation looks from the client’s perspective (“I got no response”), the second is the business perception (“We didn’t answer, the client got tired of waiting for and now is where he is most welcome”). In either case the softphone shows both numerical figures (so many clients waited so many minutes) and pictures captured by webcam (an agent picks their nose, procrastinates, or away at all). Along with it the inverse problem gets solved and shows whether pampered clients don’t answer our calls or cheating salespros wait just a couple of seconds and then whine around: awful base, complete disappointment, wish the salary raised...
See the reason and behold the root, and everything will come: good calls, loyal clients, rising metrics. Nowhere without control, impossible. Again 50 points to Gryffindor softphones.
Thoughtful ergonomics
Well, this game score will be at least tied! — certainly say deskphone fans and give weighty conservative arguments. Call forwarding? Piece of cake! Pick it up? Easy peasy! Blindly, sight unseen, just a flick! What say you, Mr. Kane? And word up, Volkswagen is ditching touchscreens for analog buttons, they must have a reason!
Frankly, our dear, we don’t give a damn. We’re gonna make a statement no one can refuse. Arguments are really strong, that’s true. But one thing is to quickly perform habitual actions, and quite another matter is to quickly do anything.
What about a quick conference call on a desk phone? What about listening to a recording while the trail is still hot? Choosing a line for an outbound call at the moment? That’s it, that counts. As for the forwarding and picking up, for softphones that’s a very basic level, self-evident matter of course. Happy knowledge, Mr. President.
With the greatest respect to desk phones, a PC display is more likely in plain sight, so a softphone interface is no less familiar. Let’s add intuitive icons provided by Softphone.Pro (desk gadgets have none) and record the final score. We’d say it’s a flawless victory but if you consider it a win on points — let it be so.
And a promised bonus track!
White Label
You can have a White Label softphone built on Softphone.Pro! Get it with your logo and in your colors, both mobile and desktop versions. Dozens of providers do this worldwide, and sell it as their products, and benefit from it. So why not have your own softphone?
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