VoIP Softphone for Business

 Compatible with any VoIP provider, cloud PBX, Asterisk, FreePBX

 Best for call center agents, sales pros and support teams

 Instant click-to-call and screen pop-up integration with any 3-rd party CRM and Helpdesk software

 Online reporting, call and screen recording

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softphone.pro interface
Jun 23, 2021 Softphone.Pro 4.4

New %CALLID% parameter added for event handlers. %CALLID% is the same for all events related to a single specific call. New %APPLOGIN% and %LOGIN% parameters added for "Status change" event handler.

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May 14, 2021 Softphone.Pro 4.3

Automatic SIP un-registration when status is ACW (or any other red status, such as Outbound Calling, etc.) or Away. This new feature helps to decrease wait time dramatically as cloud PBX doesn't even try to call unavailable Agents. Improved NAT traversal algorithm to fix one-way audio and no audio issues.

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Feb 25, 2021 Softphone.Pro 4.2

New advanced NAT traversal fixes one-way audio and no audio issues, new "Upload a call recording" and "Upload a screen recording" actions for Call end event, new "After call work finished" and "Status change" events for 3-rd party systems intergration.

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Save Time and Answer Calls Faster

Call center agents use their softphones hundreds of times a day. That’s why we tried to create a friendly interface with larger buttons. Perform any action in just 2 clicks.
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SIP softphone features

Gauge Performance Metrics Easily and in Real-Time

Analyze staff performance with 15 online reports, charts and a detailed call log with click-to-play feature. Improve performance and streamline call center operations by giving managers the information they need to make smart business decisions.

See your analytics on a live dashboard. Check screen captures and live webcam monitoring, to get a full picture of agent's activity in the moment. For more in-depth analysis, export your Call Log data to Microsoft Excel in just a few clicks.

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Realtime dashboard, call and screen recording

Set Up Fast with Our Remote Configuration and Security

Remote login and provisioning

Your team will install a pre-configured program, so IT specialists don't need to setup and establish a remote connection to their computer. Plus, users can’t view or update softphone settings by themselves. That helps to secure SIP server and avoid inaccurate settings updates.

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Instantly Integrate with Any Application

Softphone.Pro provides wide range of integration options, so you can easily set up screen pop-up and click-to-call functionality in any software with minimal effort. IT specialists can implement click-to-call, click-to-transfer and click-to-hangup features with any 3-rd party Web, Windows, or Mac software.

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IT specialist can instantly set up call pop-up and click-to-call functionality in MySQL, PostgreSQL, Microsoft SQL database, CRM and enterprise software

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Download Softphone App for Windows or Mac

Trusted by over 3,000 customers from 54 countries

Our clients - Metro, Burger King, OTTO

FREQUENTLY ASKED QUESTIONS

What are the Softphone.Pro desktop application system requirements?

- Windows 7, Windows 8, Windows 8.1, Windows 10
- MacOS 10.10 Yosemite and newer
- 100 MB disk storage

No warranty in case of using over RDP, TeamViewer, VNC Viewer etc.

Please also check our recommendations for a headset, computer performance, network adapter and Internet connection.

How Softphone.Pro desktop application multiple users license works?

We offer the concurrent use license, so you can install as many Softphone.Pro copies as you want.

For example, if you have five-user license, then after five users are logged on to the program, the sixth user is prohibited.

What is the Softphone.Pro Team Add-On and how it works?

The Softphone.Pro Team Add-On is an online service hosted on our servers.

You can choose to enable a Team Add-On on your Softphone.Pro installations. Once enabled Team Add-On collects call data on agent computers and sends it to the Team server. You can view real-time dashboard, see an agents list with their statuses, and build reports on that data.

Team server doesn't replace your SIP server or act as SIP intermediary. You still use your existing SIP server, PBX or call-center software.

Why is the Softphone.Pro Team Add-On only available as a subscription?

We need to allocate our server resources to process and store call data.

Can I use Softphone.Pro Team Add-On if I don't have Softphone.Pro license?

Yes, you can. Team Agents will be able to install Softphone.Pro desktop app on their computers. You don't need to purchase Softphone.Pro desktop application license.

Have other questions? Please visit the Knowledge Base.