SIP softphone for call center agents

 Designed for call center agents and sales pros

 Online reporting and call recording

 Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software

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Feb 25, 2021 Softphone.Pro 4.2

New advanced NAT traversal fixes one-way audio and no audio issues, new "Upload a call recording" and "Upload a screen recording" actions for Call end event, new "After call work finished" and "Status change" events for 3-rd party systems intergration.

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Dec 17, 2020 Softphone.Pro 4.1

Subscription based licensing (1,6, 12 months), screen capture (Team only), always-on webcam monitoring (Team only), display always on top, ACW timeout, Romanian and Deutch localization, minimize to Windows tray when clicking the x button.

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Aug 3, 2020 Team Update - August 2020

Team subscription includes the Softphone.Pro desktop license. New Softphone.Pro settings screen: no need to learn SoftphonePro.ini if you want to define general settings such as SIP account, statuses, tags.

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SIP SOFTPHONE FOR PROFESSIONALS

We've developed Softphone.Pro to fit everyday needs of call center agents, sales managers and phone receptionists

SIP softphone features

ONLINE DASHBOARD, REPORTING AND CALL RECORDING

Analyze team performance with 14 reports, charts and detailed call log with click-to-play feature

Easy to read real-time dashboard helps to analyze agents performance.

Spot trends fast with online reports and charts. Optimize agents performance and improve call center operations by giving managers the information they need to make smart business decisions.

Use Call Recording for call center compliance and agent training.

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FREQUENTLY ASKED QUESTIONS

- Windows 7, Windows 8, Windows 8.1, Windows 10
- MacOS 10.10 Yosemite and newer
- 100 MB disk storage

No warranty in case of using over RDP, TeamViewer, VNC Viewer etc.

Please also check our recommendations for a headset, computer performance, network adapter and Internet connection.

We offer the concurrent use license, so you can install as many Softphone.Pro copies as you want.

For example, if you have five-user license, after five users are logged on to the program, the sixth user is prohibited.

Softphone.Pro Team Add-On is online service hosted on our servers.

You can enable Team Add-On on your Softphone.Pro installations. Once enabled Team Add-On collects call data on agent computers and sends it to the Team server. You can view real-time dashboard, agents list with their statuses and build reports on that data.

Team server doesn't replace your SIP server or act as SIP intermediary. You still use your existing SIP server, PBX or call-center software.

We need to allocate our server resources to process and store call data.

Yes, you can. Team Agents will be able to install Softphone.Pro desktop app on their computers. You don't need to purchase Softphone.Pro desktop application license.

Have another questions? Please visit Knowledge Base.