SIP softphone for call center agents

 Designed for call center agents and sales pros

 Online reporting and call recording

 Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software

 $19 /user (perpetual license, no subscription)

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Aug 3, 2020 Team Update - August 2020

Team subscription includes the Softphone.Pro desktop license. New Softphone.Pro settings screen: no need to learn SoftphonePro.ini if you want to define general settings such as SIP account, statuses, tags.

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Jun 30, 2020 Softphone.Pro 3.4

French user interface, event handlers URL encoding, user friendly SIP registration error message on main window, custom ringing sound per SIP account, always on call recording with no manual control.

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Jan 13, 2020 Team Update - January 2020

New online reports: Inbound by Location, Inbound Service Level, Inbound Answered by Wait Time, Inbound Abandoned by Wait Time, Outbound Performance. Beta testing program ends on January 23. You can purchase monthly, semi-annual or annual subscription on your Team portal.

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SIP SOFTPHONE FOR PROFESSIONALS

We've developed Softphone.Pro to fit everyday needs of call center agents, sales managers and phone receptionists

SIP softphone features

ONLINE DASHBOARD, REPORTING AND CALL RECORDING

Analyze team performance with 14 reports, charts and detailed call log with click-to-play feature

Easy to read real-time dashboard helps to analyze agents performance.

Spot trends fast with online reports and charts. Optimize agents performance and improve call center operations by giving managers the information they need to make smart business decisions.

Use Call Recording for call center compliance and agent training.

Download 14-days free trial

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FREQUENTLY ASKED QUESTIONS

- Windows 7, Windows 8, Windows 8.1, Windows 10
- MacOS 10.10 Yosemite and newer
- 100 MB disk storage

No warranty in case of using over RDP, TeamViewer, VNC Viewer etc.

Please also check our recommendations for a headset, computer performance, network adapter and Internet connection.

We offer the concurrent use license, so you can install as many Softphone.Pro copies as you want.

For example, if you have five-user license, after five users are logged on to the program, the sixth user is prohibited.

Softphone.Pro Team Add-On is online service hosted on our servers.

You can enable Team Add-On on your Softphone.Pro installations. Once enabled Team Add-On collects call data on agent computers and sends it to the Team server. You can view real-time dashboard, agents list with their statuses and build reports on that data.

Team server doesn't replace your SIP server or act as SIP intermediary. You still use your existing SIP server, PBX or call-center software.

We need to allocate our server resources to process and store call data.

Yes, you can. Team Agents will be able to install Softphone.Pro desktop app on their computers. You don't need to purchase Softphone.Pro desktop application license.

Have another questions? Please visit Knowledge Base.