SIP softphone for call center agents

 Designed for call center agents and sales pros

 Online reporting and call recording

 Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software

 $19 /user (perpetual license, no subscription)

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What is Softphone.Pro?

This is phone software for Windows and MacOS. Softphone.Pro works with any SIP provider, hosted or on-premise IP-PBX.

All you need is to plug headset into your computer. Softphone.Pro is full featured replacement for SIP desk phone.

Softphone for Business Users

We've developed Softphone.Pro to fit everyday needs of call center agents, sales managers and phone receptionists. You can make a new call with 1 click and transfer call just in 2 clicks!

Online reporting and call recording

Analyze team performance with 14 reports, charts and detailed call log with click-to-play feature.

SIP SOFTPHONE FOR PROFESSIONALS

We've developed Softphone.Pro to fit everyday needs of call center agents, sales managers and phone receptionists

SIP softphone features

ONLINE DASHBOARD, REPORTING AND CALL RECORDING

Analyze team performance with 14 reports, charts and detailed call log with click-to-play feature

Attention! All the features listed in this section are available upon Team Add-On subscription.

Easy to read real-time dashboard helps to analyze agents performance.

Spot trends fast with online reports and charts. Optimize agents performance and improve call center operations by giving managers the information they need to make smart business decisions.

Use Call Recording for call center compliance and agent training.

 

  Team Add-On is free for Softphone.Pro 3 users until December, 2019. Please sign-up Team account.

Online reporting and call recording for SIP softphone users

MICROSOFT OFFICE EXCEL OUTBOUND CALLING

Increase outbound call performance with easy to use click-to-call feature

Microsoft Office Excel click-to-call with Softphone.Pro

Install Softphone.Pro - Microsoft Office Excel Add-in and increase your outbound call performance.

You have 2 click-to-call options in Microsoft Office Excel:
1. Select cell containing phone number and click Call button to call.
2. Transform phone numbers in a specific column into clickable links. Click that link to call.

You can install Softphone.Pro - Microsoft Office Excel Add-in on Microsoft Office Excel 2007, 2010, 2013, 2016.

Find more information on Integrations page

CLICK-TO-CALL AND SCREEN POP-UP INTEGRATION WITH 3-RD PARTY CRM OR HELPDESK SOFTWARE IN 5 MINUTES

IT specialist can instantly set up screen pop-up and click-to-call features in database, CRM or any other enterprise software.

Softphone.Pro provides wide range of integration options, so you can easily set up screen pop-up and click-to-call functionality in any software with no development effort.

IT specialist can implement click-to-call, click-to-transfer and click-to-hangup features with any 3-rd party Web or Windows software. Click-to-call feature saves 10 seconds on every outbound call!

Find more information on Integrations page

IT specialist can instantly set up call pop-up and click-to-call functionality in MySQL, PostgreSQL, Microsoft SQL database, CRM and enterprise software

REMOTE LOGIN AND PROVISIONING

Manange Softphone.Pro settings by remote and hide SIP settings for end users

The login window appears on application startup when auto-provisioning mode is enabled. User must enter her login and password to start Softphone.Pro. Softphone.Pro sumbits authentication data on provisioning-server. If authentication is successfull, then provisioning-server sends SoftphonePro.ini configuration file back to Softphone.Pro. Softphone.Pro loads and applies configuration settings.

IT specialist can hide certain configuration settings for better security: SIP settings, 3-rd party CRM or Helpdesk integration settings. The Restrictions section received from provisioning-server should be used for that purpose.

Remote login and provisioning

35 MORE FEATURES

Save time and make call center agents more productive

System requirements

- Windows 7, Windows 8, Windows 8.1, Windows 10
- MacOS 10.10 Yosemite and newer
- 100 MB disk storage

No warranty in case of using over RDP, TeamViewer, VNC Viewer etc.

Developed for

- Call-center agents`
- Phone receptionists
- Sales managers
- Telemarketers
- Service desk specialists

PRICING

Try 14-days free trial before buy

Softphone.Pro 3

$19/user one-time

  • Single user license, concurrent licensing
  • Perpetual (lifetime) license. One-time payment. No subscription!
  • Free minor version updates
  • 1 year email support

Softphone.Pro Volume License

- 95 $79 for 5 users license

- 190 $149 for 10 users license

- 950 $599 for 50 users license

Please contact us if you'd like to purchase 100+ users license.

License agreement

Please read license agreement before buy

Team Add-On

$490/user per month

  • Expands Softphone.Pro 3 functionality:
  • Real-time dashboard and agent status indication, online reporting
  • Remote login and provisioning
  • Call recording storage cloud

* Team Add-On is free for Softphone.Pro 3 paid customers until December, 2019.

Download 14-days free trial

Download!

FREQUENTLY ASKED QUESTIONS

- Windows 7, Windows 8, Windows 8.1, Windows 10
- MacOS 10.10 Yosemite and newer
- 100 МБ disk storage

No warranty in case of using over RDP, TeamViewer, VNC Viewer etc.

We offer the concurrent use license, so you can install as many Softphone.Pro copies as you want.

For example, if you have five-user license, after five users are logged on to the program, the sixth user is prohibited.

Softphone.Pro Team Add-On is online service hosted on our servers.

You can enable Team Add-On on your Softphone.Pro installations. Once enabled Team Add-On collects call data on agent computers and sends it to the Team server. You can view real-time dashboard, agents list with their statuses and build reports on that data.

Team server doesn't replace your SIP server or act as SIP intermediary. You still use your existing SIP server, PBX or call-center software.

We need to allocate our server resources to process and store call data.

No, you can't. You need to purchase Softphone.Pro desktop application license first.

Have another questions? Please visit Knowledge Base.