Softphone Software Review vol. 17 — Aircall
A breath of fresh air. Still in the air. Dance on air. Beat the air. Your turn — what air idioms do you know?
You have probably guessed that today we welcome Aircall. And that means we are going to enlarge our softphone software collection and collate this product with Softphone.Pro, a yardstick for all occasions (let us just note that we have already reviewed Bria, Zoiper, Acrobits, Linphone, and 3CX, please see below). Both are call center software, both are for teams (and remote teams as well), so the comparison promises to be interesting.
Will it be airbag or airs and graces?
Let's have a look, the review begins.
|Comparison criteria||Softphone.Pro 5.0||Aircall 2.23.1|
|🛈 Ergonomics / 2 clicks interface||very good||good|
|🛈 Headset compatibility||very good||very good|
|🛈 Designed for any size teams||very good||very good|
|🛈 Provisioning + security||very good||good|
|🛈 Integration with CRM and web services||very good||good|
|🛈 MS Excel and Google Sheets integration||very good||good|
|🛈 Click-to-call aka click-to-dial support||very good||very good|
|🛈 BLF indication||very good||good|
|🛈 20+ reports||yes||n/a|
|🛈 SIP accounts supported||32||n/a|
|🛈 Notifications||very good||very good|
|🛈 Installer size / footprint||19 / 33 Mb||86 / 166 Mb|
The final decision is always up to you, we just summarize. Aircall is well wrought and well integrated with CRM system; the same we can say about Softphone.Pro. With that Aircall is heavier and more expensive — Softphone.Pro looks like more happiness for less money.
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):11Sight
Acrobits Cloud Softphone
Adore Softphone Premium
Cisco Unified Communications Manager
Freshdesk Contact Center
Zultys MX System
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