Softphone Software Review vol. 17 — Aircall


A breath of fresh air. Still in the air. Dance on air. Beat the air. Your turn — what air idioms do you know?

You have probably guessed that today we welcome Aircall. And that means we are going to enlarge our softphone software collection and collate this product with Softphone.Pro, a yardstick for all occasions (let us just note that we have already reviewed Bria, Zoiper, Acrobits, Linphone, and 3CX, please see below). Both are call center software, both are for teams (and remote teams as well), so the comparison promises to be interesting.

Will it be airbag or airs and graces?

Let's have a look, the review begins.


Comparison criteria Softphone.Pro 5.0 Aircall 2.23.1
🛈    Ergonomics / 2 clicks interface very good good
🛈    Headset compatibility very good very good
🛈    Designed for any size teams very good very good
🛈    Provisioning + security very good good
🛈    Integration with CRM and web services very good good
🛈    MS Excel and Google Sheets integration very good good
🛈    Click-to-call aka click-to-dial support very good very good
🛈    BLF indication very good good
🛈    20+ reports yes n/a
🛈    SIP accounts supported 32 n/a
🛈    Notifications very good very good
🛈    Installer size / footprint 19 / 33 Mb 86 / 166 Mb
🛈    Price cheap expensive


The final decision is always up to you, we just summarize. Aircall is well wrought and well integrated with CRM system; the same we can say about Softphone.Pro. With that Aircall is heavier and more expensive — Softphone.Pro looks like more happiness for less money.

Here you can download Aircall and form your own opinion.
Follow this link to download the latest version of Softphone.Pro and get 14 days for free.

See you soon!


Here you will also find comparison and review of the following softphone software (from A to Z):

   Acrobits Cloud Softphone
   Adore Softphone Premium
   Cisco BroadWorks
   Cisco Jabber
   Cisco Unified Communications Manager
   Contact Cloud
   Express Talk
   Freshdesk Contact Center
   Grandstream Wave
   Jet Phone
   Zoho Voice
   Zultys MX System

To the list  

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