Softphone Software Review vol. 3 — Linphone
This volume is about Linphone, yet another open source product. (The previous one — MicroSIP — we reviewed in the part #2). It's fitting and proper for us to say that the project is a veteran in our softphone world as the first release was in far 2001, more than 20 years ago from the moment this article is written.
Thus Linphone is almost as old as Avaya, is a coeval with Mitel, and is older than most alternatives we are going to review like PhonerLite, 3CX, Acrobits, Bria and the others (please see below). The opponent — we mean Softphone.Pro — is also younger and up-and-comer with its own bargaining chips.
So Bria vs. Zoipers or PhonerLite vs. 3CX slaughters today are not in our playlist — all the world looks at showdown Linphone vs. Softphone.Pro. Or, if you don't mind, Softphone.Pro vs. Linphone.
|Comparison criteria||Softphone.Pro 4.9||Linphone 4.3.2|
|🛈 Ergonomics / 2 clicks interface||very good||good|
|🛈 Headset compatibility||very good||good|
|🛈 Designed for any size teams||very good||unlikely|
|🛈 Provisioning + security||very good||very good|
|🛈 Integration with CRM and web services||built-in||n/a|
|🛈 MS Excel and Google Sheets integration||very good||n/a|
|🛈 Click-to-call aka click-to-dial support||very good||very good|
|🛈 BLF indication||very good||unintuitive|
|🛈 20+ reports||yes||no|
|🛈 SIP accounts supported||32||n/a|
|🛈 Notifications||very good||very good|
|🛈 Installer size / footprint||19 / 33 Mb||59 / 126|
The final decision is always up to you, we just summarize. Linphone is free and simple. Softphone.Pro is cheap, ergonomic, and offers many reporting options and much integration opportunities. Looks like a good get and quite affordable multitool for call centers.
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):11Sight
Acrobits Cloud Softphone
Adore Softphone Premium
Cisco Unified Communications Manager
Freshdesk Contact Center
Zultys MX System
SLA and ASA: a Misleading Indicator and a Good Contact Center Hallmark11/25/2022
4 notable cases to consider.
Yet another real correspondence with a client: what Asternic and QueueMetrics are missing11/21/2022
Clients say, we listen carefully... and do
Based on a true story: a real dialogue with a client11/18/2022
Sometimes we write posts for blogs together with clients