Softphone Software Review vol. 12 — CloudCall
It's our 12th flight, all systems OK. The captain is welcoming you and CloudCall which is our guest star today.
We have already met and reviewed Bria, Zoiper, 3CX, Mircosip, Phonerlite and many other procucts, today on our board you will be offered soft drinks and comparison Softphone.Pro vs CloudCall Communicator.
Sounds tempting; can we expect an impressive sight?
|Comparison criteria||Softphone.Pro 4.11||CloudCall 18.104.22.168|
|🛈 Ergonomics / 2 clicks interface||very good||good|
|🛈 Headset compatibility||very good||very good|
|🛈 Designed for any size teams||very good||very good|
|🛈 Provisioning + security||very good||good|
|🛈 Integration with CRM and web services||very good||very good|
|🛈 MS Excel and Google Sheets integration||very good||n/a|
|🛈 Click-to-call aka click-to-dial support||very good||very good|
|🛈 BLF indication||very good||good|
|🛈 20+ reports||yes||n/a|
|🛈 SIP accounts supported||32||n/a|
|🛈 Notifications||very good||very good|
|🛈 Installer size / footprint||19 / 33 Mb||118 / 80 Mb|
The final decision is always up to you, we just summarize. CloudCall's latest release from our point of view seem to be interesting but a bit contradictive: it is well-designed and ergonomical but we faced several dropped calls during the test so we can hardly say it is 100 percent stable. By the way in Softpphone.Pro solution there is a Team addon which shows lost calls reasons (like what specialized Asternic and QueueMetrics do).
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):11Sight
Acrobits Cloud Softphone
Adore Softphone Premium
Cisco Unified Communications Manager
Freshdesk Contact Center
Zultys MX System
SMS, Texting, and Messaging in Softphone.Pro: SIP MESSAGE and HTTP API08/29/2023
All you wanted to know about texting but hesitated to ask :)
Softphone.Pro 5.3 can send SMS and hide contacts08/08/2023
We have polished and released version 5.3
Results of the 1HY 2023: terrific and promising07/03/2023
In a nutshell: Softphone.Pro is darn good