Softphone Software Review vol. 11 — Cisco Jabber

 

The more the merrier. We have already reviewed a dozen of softphones and compared Softphone.Pro vs Bria, vs Zoiper, vs 3CX and a number of other apps.

Now it's a high time to arrange a friendly match vs Cisco Jabber. Some identify Cisco Jabber with Webex messenger — there is a sensible grain in such opinion but we also note a difference too: WebEx has more features for video conferencing whilst Jabber is mostly good for general communication.

However we run ahead; besides we are mostly about softphones so let start comparison Softphone.Pro vs Cisco Jabber... or Softphone.Pro vs Webex if you insist :)

Key to start.

 

Comparison criteria	Softphone.Pro 4.11	Cisco Jabber 14.1.1
🛈    Ergonomics / 2 clicks interface	very good	very good
🛈    Headset compatibility	very good	very good
🛈    Designed for any size teams	very good	very good
🛈    Provisioning + security	very good	very good
🛈    Integration with CRM and web services	very good	very good
🛈    MS Excel and Google Sheets integration	very good	good
🛈    Click-to-call aka click-to-dial support	very good	very good
🛈    BLF indication	very good	good
🛈    20+ reports	yes	n/a
🛈    SIP accounts supported	32	n/a
🛈    Notifications	very good	very good
🛈    Installer size / footprint	19 / 33 Mb	154 / 75 Mb
🛈    Price	cheaper	pricier

 

The final decision is always up to you, we just summarize. Cisco Jabber is really good and notable product with many texting and video conferencing features but we are not sure it matches all contact center demands. In terms of pipeline calls many hours in a row and supervisor's tasks Softphone.Pro solution seems to be more fitting.

Here you can download Cisco Jabber and form your own opinion.
Follow this link to download the latest version of Softphone.Pro and get 14 days for free.

See you soon!

 

Here you will also find comparison and review of the following softphone software (from A to Z):

   11Sight
   3CX
   8x8
   AVOXI
   Acefone
   Acrobits Cloud Softphone
   Adore Softphone Premium
   Aircall
   Aline
   Aloware
   Avaya
   BeInContact
   Blink
   Bria
   CallHarbor
   CircleLoop
   Cisco BroadWorks
   Cisco Jabber
   Cisco Unified Communications Manager
   CloudCall
   CloudTalk
   Contact Cloud
   CsipSimple
   Dingtone
   Discord
   Ekiga
   Express Talk
   Five9
   Freshdesk Contact Center
   GoToConnect
   Grandstream Wave
   iSoftPhone
   Jet Phone
   JustCall
   Kavkom
   Linphone
   LiveAgent
   MicroSIP
   Mitel
   MizuPhone
   OnSIP
   Phonerlite
   PipeGen
   Ricochet360
   Ringcentral
   Ringotel
   Ringover
   Skype
   Slack
   SquareTalk
   Talkdesk
   Telegram
   Tragofone
   Ubefone
   VTALL
   Viber
   WhatsApp
   Zoho Voice
   Zoiper
   Zultys MX System

To the list  →

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