Softphone Software Review vol. 11 — Cisco Jabber
The more the merrier. We have already reviewed a dozen of softphones and compared Softphone.Pro vs Bria, vs Zoiper, vs 3CX and a number of other apps.
Now it's a high time to arrange a friendly match vs Cisco Jabber. Some identify Cisco Jabber with Webex messenger — there is a sensible grain in such opinion but we also note a difference too: WebEx has more features for video conferencing whilst Jabber is mostly good for general communication.
However we run ahead; besides we are mostly about softphones so let start comparison Softphone.Pro vs Cisco Jabber... or Softphone.Pro vs Webex if you insist :)
Key to start.
| Comparison criteria | Softphone.Pro 4.11 | Cisco Jabber 14.1.1 |
| 🛈 Ergonomics / 2 clicks interface | very good | very good |
| 🛈 Headset compatibility | very good | very good |
| 🛈 Designed for any size teams | very good | very good |
| 🛈 Provisioning + security | very good | very good |
| 🛈 Integration with CRM and web services | very good | very good |
| 🛈 MS Excel and Google Sheets integration | very good | good |
| 🛈 Click-to-call aka click-to-dial support | very good | very good |
| 🛈 BLF indication | very good | good |
| 🛈 20+ reports | yes | n/a |
| 🛈 SIP accounts supported | 32 | n/a |
| 🛈 Notifications | very good | very good |
| 🛈 Installer size / footprint | 19 / 33 Mb | 154 / 75 Mb |
| 🛈 Price | cheaper | pricier |
The final decision is always up to you, we just summarize. Cisco Jabber is really good and notable product with many texting and video conferencing features but we are not sure it matches all contact center demands. In terms of pipeline calls many hours in a row and supervisor's tasks Softphone.Pro solution seems to be more fitting.
Here you can download Cisco Jabber and form your own opinion.
Follow this link to download the latest version of Softphone.Pro and get 14 days for free.
See you soon!
Here you will also find comparison and review of the following softphone software (from A to Z):
11Sight3CX
8x8
AVOXI
Acefone
Acrobits Cloud Softphone
Adore Softphone Premium
Aircall
Aline
Aloware
Avaya
BeInContact
Blink
Bria
CallHarbor
CircleLoop
Cisco BroadWorks
Cisco Jabber
Cisco Unified Communications Manager
CloudCall
CloudTalk
Contact Cloud
CsipSimple
Dingtone
Discord
Ekiga
Express Talk
Five9
Freshdesk Contact Center
GoToConnect
Grandstream Wave
iSoftPhone
Jet Phone
JustCall
Kavkom
Linphone
LiveAgent
MicroSIP
Mitel
MizuPhone
OnSIP
Phonerlite
PipeGen
Ricochet360
Ringcentral
Ringotel
Ringover
Skype
Slack
SquareTalk
Talkdesk
Telegram
Tragofone
Ubefone
VTALL
Viber
Zoho Voice
Zoiper
Zultys MX System
